New Compliance, Forecasting and Management Tool for Franchise Companies Saves Support Time and Expenses

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FACTS provides a system and services that improve franchisee success-rate through management support, analytics and customized business tools. FACTS keeps compliance consistent throughout an organization which strengthens franchisor/franchisee relationships.

Based on our franchise agreement, we set standards for key performance areas in our business

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Helping franchise organizations with the cumbersome task of enforcing policies and ensuring franchisee compliance is one of the goals of a new franchise management system called FACTS™. FranCompliance, based in Jackson, Michigan, today announced the availability of FACTS, a combination of tools and services that can help franchise organizations achieve consistency in location openings, compliance procedures, branding, franchisee business management and support. FACTS is designed to serve the multi-unit, contract-based, independent operator model that is specific to franchising.

"Designed for small to medium size franchise organizations, FACTS keeps compliance consistent throughout an organization and reduces the overall cost of support while providing franchisees with business tools and analytics to help them be profitable," says FranCompliance president, Sue Bartman.

FACTS is administered for each franchise organization through trained agents who manage the monthly updating and maintenance of the system based on royalty reports, key metrics and other captured data. Customized for each business, FACTS produces timely support, statistics and business recommendations to the franchisor and its franchisees.

Franchisees are supplied with business tools such as three-year projection tables and monthly action plans that are automatically triggered based on statistics from the prior month's royalty report. If a compliance issue is not resolved or an area of business falls below set standards, FACTS will notify both franchisee and franchisor. FACTS also provides a custom coaching element that focuses on increasing franchisee production. For a monthly fee, FACTS tailors a program based on the specific needs of each franchise system.

"Based on our franchise agreement, we set standards for key performance areas in our business," says KidzArt president, Chris Cruikshank, FACTS user. "Through monthly reporting, FACTS tracks these performance areas and other statistics on all of our 60 plus franchisees and helps us to appropriately deploy our resources. With FACTS, our support approach is much more streamlined and efficient. The custom coaching element is helping our franchisees become better business people and increasing their profit margins too."

Clear, consistent communication between franchisor and franchisee plus a record of all correspondence, documents and notices sent allows FACTS to keep compliance fair throughout an organization and strengthen franchisee relationships.

"With FACTS we're always made aware of our current metrics and statistics," says Arizona-based KidzArt franchisee Maureen Shields. "The FACTS reporting tools provide an important reality-check for an enrichment business such as KidzArt where it's easy to get caught up in the creativity and the joy our program brings to our communities, and not focus on the costs of running a business."

For more information about the FACTS franchise compliance and management system and services, contact Sue Bartman at 517-784-5000 or visit


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