TriActive Adds Free Tools to Help With IT Systems Management Challenges

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Free Tools for Software Asset Management, Web Remote Control and Technician Service Desk Give IT Added Power With Award-winning, Cloud-based IT Management Solutions.

TriActive not only verifies my Microsoft licensing, but reports details about every network machine, for free. I couldn't be happier.

TriActive, Inc., the leading provider of Cloud-based IT systems management solutions, today announced it is offering three free tools to help IT better manage systems and software under growing pressure as Windows 7 adoption and migration accelerates across industries.

TriActive is immediately offering tools in three major IT management areas: Software Asset Management, Web Remote Control, and Help / Service Desk. There are no major restrictions on the free tools. All solutions are for unlimited nodes and sites, and the remote solution, requires no VPN, provides both attended and unattended remote, and can be run with or without an agent.

TriActive's solutions are built on technology meeting ITIL standards and its asset management audit and inventory solution was recently certified by the Software & Information Industry Association (SIIA) for its accuracy and performance in IT license and compliance initiatives. As a best-practice IT management resource for corporate assets, TriActive now offers free tools to help companies take advantage of its expertise in meeting three critical IT challenges:

  • Free Software Asset Management helps customers discover actual asset counts, locations, and usage, with full reports. The tool saves IT dollars by identifying unnecessary software license fees, under-utilized titles, and automating asset management. Asset reports for system security assessments, software audits, license compliance, and change management are included with the Free Software Asset Management tool.
  • Free Web Remote Control helps customers provide better support from everywhere to anywhere. The tool saves IT dollars by decreasing support time and user down time. It cuts as much as 80% of time spent in phone support or manual gathering of information. With an integrated Web remote client and viewer, and diagnostic tools, Web remote control requires no VPN. The asset agent provides unattended remote. Issues can be resolved before users know there is a problem, helping IT avoid work interference while managing remote users.
  • Free Technician Service Desk helps customers with one of the most difficult service desk issues ¬¬– customer satisfaction. The free service desk provides integrated and customizable end-user surveys so you can get feedback and improve service delivery. The Technician Service Desk is super power for the lone IT ranger, providing a single technician/specialist license for unlimited help desk tickets and end users, as well as five free asset licenses.

TriActive is dedicated to meeting the growing demand of companies who want to fast-track migrations to Windows 7 with efficient and cost saving hosted IT services. To meet these needs, TriActive provides a range of service programs, and now adds Free Tools. Because TriActive solutions are Cloud-based, there is no hardware or software to install and maintain. TriActive manages all software updates and monitors the infrastructure 24x7x365.

“TriActive provides an excellent asset management tool. For years I used Spiceworks, but TriActive scans and captures everything,” said Chris Niver, director of Information Technology for the City of Conover, North Carolina. “Not only did I verify my Microsoft licensing, but TriActive reports include granular detail about every network machine, so it discovers user-loaded software that shouldn’t be there. Now that TriActive’s great Asset Inventory tool is free, forever, I couldn't be happier.”

“For nearly 13 years, TriActive’s technology has been leading the way of SaaS delivery of IT systems management solutions," said Ron Halversen, vice president of marketing at TriActive, Inc. "Years of success as a secure hosted service¬–with our own secure network operations center (NOC)–gives us the scale and efficiency to offer free solutions to help customers. We’re now a leading Cloud-based solution for IT systems management, with award-winning solutions. TriActive is proud to offer top solutions as an approved vendor of SIIA, the software industry’s standards authority. With this Free Tools program, we are giving IT the best to test, forever.”

To view sample reports, videos, and learn more about these Free offers, visit us at http://www.SystemsManagementOndemand.com.

About TriActive
Since 1997, TriActive has led the industry as a provider of comprehensive solutions for IT systems management. Its services support ITIL standards and are delivered from TriActive’s Web platform, supported by its own secure network operations center (NOC).

TriActive’s combination of hosted systems management software and a subscription model dramatically improves service levels while reducing complexity and total cost of ownership (TCO) for IT departments. TriActive offers a modular solution set that enables IT and Managed Service Providers (MSPs) to deliver IT projects and services on demand over the Internet without an expensive upfront investment. For more information visit http://www.triactive.com. For partner information and inquiries visit http://www.managedservicesondemand.com.

TriActive® is a registered trademark of TriActive, Inc. Systems Management On Demand® and IT 2.0 – Hosting Your Success™ are trademarks of TriActive, Inc.

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Kaye McKinzie
Quatrain Public Relations
415-927-7365
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Ron Halversen
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