FreeBalance and Grant Thornton Demonstrate How Government 2.0 Technologies Lead Transformative Change

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White paper details how proven Web 2.0 and social networking technologies enable governments to increase transparency, participation and collaboration

Government 2.0 is driving transformation in transparency, participation and collaboration. Our vision is that knowledge management and collaboration are integral to Government Resource Planning.

FreeBalance, the world leader in government resource planning (GRP) software solutions designed exclusively for the public sector to accelerate country growth, today released a white paper titled "Embracing Government 2.0: Leading Transformative Change in the Public Sector". This white paper outlines the skills needed to lead government social collaboration.

This white paper is co-authored by Government 2.0 thought leaders Martha Batorski, Director at Grant Thornton, and Doug Hadden, Vice President of Products at FreeBalance. "Government 2.0 is driving transformation in transparency, participation and collaboration," said Doug Hadden, Vice President of Products at FreeBalance. "Our vision is that knowledge management and collaboration are integral to Government Resource Planning."

The FreeBalance - Grant Thornton paper encapsulates the essence of a series of articles from the FreeBalance Sustainable Public Financial Management blog to respond to a growing demand among Grant Thornton clients for greater clarity on what leaders need to do different to successfully transition to Government 2.0. Articles about Government 2.0 received substantial interest and attention from social enterprises and the broader public financial management community. The white paper shows how to employ effective change management skills in the emerging Government 2.0 open environment and describes the new skills and mindsets government leaders need to adopt to address the many, emerging new challenges they face.

Martha Batorski has over 20 years experience leading business transformation initiatives in the public and private sector. She is currently leading Grant Thornton’s Government 2.0 and Change Management 2.0 practice in the Global Public Sector. And, she was a recent speaker at the Potomac Forum February 2009 Conference on "Planning and Implementing Social Media and Open Government Strategy and Efforts: What Executives and Managers Need to Know " in Washington DC.

Martha Batorski writes about a key difference in leading change in the Government 2.0 era. “Traditional change management frameworks work for a mandated, roll-out of change – where change is pushed to a target audience. Change Management in the Web 2.0 era (Change 2.0) is more peer-to-peer, viral – change is pulled by participants, constituents, employees, customers. One key difference for leaders is in the need to engage with others, to convert value from the network into meaningful products and services and knowledge, and to quickly identify practical solutions to challenges.”

Doug Hadden has over 20 years of management, sales, marketing and product management experience. He has been instrumental in creating a vision for GRP software that incorporates Web 2.0 collaboration and content. Recently, Mr. Hadden hosted an interactive session detailing how Government 2.0 will transform the practice of government performance and public financial management. And he participated on the "Government 2.0: The Next Wave of Open Government?" panel at the ICGFM Winter 2009 conference.

FreeBalance leverages Web 2.0 with the FreeBalance Customer Exchange. This online portal was launched to meet a growing demand for collaboration and knowledge transfer among customers. The on-line community engages members with advanced Web 2.0 technologies designed to promote user interaction, information sharing and awareness of good practices. This new program enhances FreeBalance customer-centric initiatives including dedicated Customer Service Representatives (CSR), the 24 hours a day, 7 day a week Customer Support Portal, and Customer Engagement Meetings. These initiatives support the FreeBalance certified ISO 9001:2000 Quality Management System.

FreeBalance customers span the globe and the user community includes public financial management professionals in 18 countries, including Namibia, Sierra Leone, Uganda, and Southern Sudan. FreeBalance operates in 15 customer time zones. FreeBalance has more than 60,000 users around the world. FreeBalance software manages a global civil service workforce of 1,500,000, and also manages a quarter trillion ($US) annual budgets worldwide.

About Grant Thornton International Ltd
Grant Thornton International Ltd (Grant Thornton International) is one of the world’s leading organizations of independently owned and managed accounting and consulting firms. These firms provide assurance, tax and specialty advisory services to privately held business and public interest entities. Clients of member and correspondent firms can access the knowledge and experience of more than 2400 partners in over 100 countries and consistently receive a distinctive, high quality and personalized service wherever they choose to do business. Grant Thornton International strives to speak out on issues that matter to business and which are in the wider public interest and to be a bold and positive leader in its chosen markets within the global accounting profession. For more information, visit .

About FreeBalance
FreeBalance helps governments around the world to leverage robust Government Resource Planning (GRP) technology to accelerate country growth. FreeBalance software solutions for public financial and human resource management support reform and modernization to improve governance, transparency and accountability. Good governance is required to improve development results.

Founded in 1984, FreeBalance is a for-profit-social-enterprise (FOPSE) company headquartered in Ottawa, Canada, with sales and support offices in Washington, DC (United States), Lima (Peru), Lisbon (Portugal), London (Great Britain), Pristina (Kosovo) and St. John (Antigua and Barbuda). FreeBalance solutions have been implemented in countries across the globe, including Canada, United States, Sierra Leone, Guyana, Pakistan, Mongolia, Afghanistan, Antigua & Barbuda, Timor-Leste, Republic of Kosovo, Palestine, Panama, and Uganda. For more information, visit

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James Elrick
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Tel: 613-218-4938

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