We feel that their technology fits best with our aggressive VoIP quality initiative to deliver substantial savings to small-to-middle size businesses while ensuring top quality sound.
ENCINITAS, Calif. (PRWEB) August 5, 2008
"Polycom certification is part of our commitment to total customer support," explains Eric Thomas, founder and CEO of FreedomVOICE. "When you call us with a problem, you never get referred out to a third party. We back up everything we sell, whether it's hardware or software."
FreedomVOICE personnel receive a well-rounded education that includes the tools necessary to become certified Polycom resellers. Customer service professionals are thoroughly trained in many areas, including virtual office systems, hosted PBX services, teleconferencing, VoIP quality assurance, customizations and installation troubleshooting.
Customer service is a priority at FreedomVOICE. Calls to Customer service:
Are answered over 99% of the time by a live representative. Have average hold time of waiting to speak to a live representative of approximately 10 seconds. Are not outsourced, but are handled directly from FreedomVOICE corporate headquarters in Encinitas, California. Customer service so permeates the culture at FreedomVOICE, that many division heads at FreedomVOICE got their start in providing client support.
FreedomVOICE has always had a high level of customer service for its programmed services, which are designed in-house, an anomaly in the telephone service industry. With this Polycom certification, FreedomVOICE has improved its ability to assist customers with their telephone hardware technology.
"Polycom is our preferred vendor for our FreedomIQ VoIP Hosted PBX service," states Mr. Thomas. "We feel that their technology fits best with our aggressive VoIP quality initiative to deliver substantial savings to small-to-middle size businesses while ensuring top quality sound."
"FreedomVOICE shares our enthusiasm for helping businesses of any size deploy world-class communications solutions," says Tim Yankey, director of product marketing for Polycom's Voice Communications Solutions group. "Polycom's HD Voice technology helps businesses communicate more productively with crystal-clear audio quality, which is an important aspect of FreedomVOICE's solutions."
To learn how our commitment to high-quality VoIP and total customer service can help your business, contact FreedomVOICE Systems at 1-800-477-1477.
About FreedomVOICE Systems:
Founded in 1996, FreedomVOICE Systems develops and markets FreedomIQ, a VoIP Hosted PBX service allowing businesses and professional offices to interact more effectively with their customers, clients, patients and associates. FreedomVOICE Systems also offers a comprehensive slate of integrated virtual office solutions, enabling business owners to enhance company image, communicate seamlessly with customers, track marketing effectiveness, and increase profitability.