Providing future-proof technology is a major element of our value proposition
Melville, NY (PRWEB) September 29, 2008
The Federal Trade Commission (FTC) recently added new requirements to its Telemarketing Sales Rule (TSR), including strict limits on prerecorded calls and call abandonment rates. The new TSR version may concern some telemarketers, but customers of CosmoCom, the leader in Contact Center Consolidation 2.0, can relax. CosmoCom's flagship CosmoCall Universe contact center platform meets all the new guidelines.
The FTC's prerecorded call amendment requires that any prerecorded telemarketing call must:
- Ring at least 15 seconds
- Begin the message within 2 seconds of answer
- Disclose the do-not-call option
- Provide a one key-press option to end the call and choose do-not-call
- Provide an equivalent do-not-call option in any voice messages left
In addition, the FTC now requires that at least 97 percent of calls answered by a person will be connected to a live agent within two seconds after the person answers.
These are tough requirements that challenge most of the installed base of dialing systems. While others worry about the capital cost of compliance, CosmoCom's customers know that their CosmoCall Universe system already enables full compliance. They won't even need a software upgrade. CosmoCall Universe supports all the many underlying technology requirements implied by the new rules.
Technology is not the only cost issue of the TSR. The 97 percent rule can also impact the productivity of the live agents. Any dialer can comply with this rule, but most comply at the expense of agent productivity. CosmoDialer provides predictive dialer pacing technology that yields dramatically higher agent productivity under the tightest abandoned call restrictions.
Thus, CosmoCall Universe reduces the cost of compliance in two ways: first, by eliminating the need for additional investment in hardware and software; second, by preserving the agent productivity gains of predictive dialing under the strict abandoned call limit.
"Providing future-proof technology is a major element of our value proposition," commented Ari Sonesh, CosmoCom's Chairman and CEO. "The impact of these regulations provides a great example of that value. I know that our dialing customers are congratulating themselves on their decision to work with us. Other companies facing a need to upgrade or completely replace their dialing platforms may find this an opportunity to consider the value that CosmoCom offers."
CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.CosmoCom.com.
Media Contact for CosmoCom:
Communication Strategy Group
agermain @ gocsg.com