Our customer service staff will now be trained to answer questions for our customers about what information is public and what isn't.
Cleveland, OH (PRWEB) February 21, 2013
Funeral.us.org is starting a new training program for their customer service staff in order to increase client satisfaction, company officials said.
“We've always been proud of our customer service team, but we've heard from our customers that we could be doing a better job,” a company spokesman said. “So, now we have listened to our customers and are going to act on their suggestions. We want to have the best customer service in the business.”
Part of the training will be helping people understand the details of the information provided in death records and funeral checks, the company said.
“People are often confused about what information is public and what isn't,” the official said. “In other cases, they're unsure what the information really means, because it can be full of legal jargon. Our customer service staff will now be trained to answer those questions for our customers.”
Additional parts of the training will involve how to help people who had trouble using the company website or encountered a glitch in the system.
“Not everyone is that tech-savvy, and we want to be able to help them out,” the official said. “Beyond that, no technology is perfect, so we want to be able to provide them with help if the system burped while preparing their report.”
The new training program should be completed by mid-March, the company said.
“It takes a little bit of time to get everyone on board with a new program,” the official said.
Funeral records website Funeral.us.org was created to serve the needs of public records clients across North America. With thousands of requests processed each day, Funeral.us.org continues to grow as a reputable customer service resource. Visit Funeral.us.org to chat with a live representative or call 1-888-737-6387 with any questions or concerns.