https://www.cmpevents.com/GD09/a.asp?option=C&V=11&SessID=9295 [Beyond the Game: Empower Your Players with Self-Service Support]
Vienna, VA (Vocus) March 24, 2009
Vienna, VA -- Parature, the global leader in on-demand customer service software, announced today that Drew Cozart will co-present with iWin.com Director of Customer Care, David Schroeder in the Business and Management track of the 2009 Game Developers Conference (GDC) on Thursday, March 26, 2009 at 9:00AM. The presentation entitled, "Beyond the Game: Empower Your Players with Self-Service Support" will demonstrate how iWin, leading online developer, publisher and distributor of casual games for the mass market, enabled on-demand customer service software to empower their players with self-service support, 24/7 from anywhere in the world; providing efficient and effective support through targeted knowledgebase articles and the use of video. Attendees will learn how to leverage software-as-a-service technology to increase efficiency within their customer service and support organizations, use features such as video to increase call deflection, and how to make it easier than ever to exceed customer expectations. This important industry event is being held at the Moscone Center in San Francisco, CA March 23 - 27, 2009.
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today's Web world. The seamlessly integrated suite of Parature Customer Service™ software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
Parature, the leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company's software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today's Web world. Founded in 2000, Parature received the 2007 and 2008 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. For the past three consecutive years Parature has been on the Washington Business Journal's list of Best Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support more than 13 million end users worldwide. For more information, visit http://www.parature.com.
Parature is hiring talented people, please visit http://www.parature.com/careers.aspx for more information on joining this winning team.