We were looking for a solution where customers can call in anytime to get answers to common questions, be informed of our services, and leave detailed messages for the appropriate department to call them back.
Yorba Linda, CA (PRWEB) August 7, 2008
Telecentrex LLC, a leading provider of hosted telecommunications services for small business, announced GameQuestDirect.com chose Freedom800.com to provide the automated toll-free hotline for their valued customers.
GameQuestDirect needed a way to streamline their communication with customers without compromising customer service. "About 95% of customers ask the same questions and our reps were spending time repeating the same information again. It was not efficient for our company", stated Margaret Kim, Marketing Director for GameQuestDirect. "We were looking for a solution where customers can call in anytime to get answers to common questions, be informed of our services, and leave detailed messages for the appropriate department to call them back."
"There are a number of reasons small businesses use a virtual toll-free hotline. High up on that list of reasons is to better serve their customers while increasing the efficiency of their customer service staff", stated Chuck Cummings, a Senior Communications Consultant with Telecentrex.
GameQuestDirect chose Freedom800.com because of their flexibility and customer service. "We were originally going to go with another company, but had problems during the launch phase and lost faith in that company", said Margaret Kim. "We felt as clients that Freedom800.com didn't want to put us in a box like many other service providers did. Instead, they encouraged us to request new features and were willing to assist us with whatever we needed."
Tim Paulino, Co-founder and CEO of Telecentrex added "often times it's the technology that makes headlines, but really it's the human aspect that's most important. It's about first taking the time to listen to what the customer needs, then taking responsibility to make it happen that really creates a great service".
"Technical support was very knowledgeable and exchanged feedback with me personally to make sure our customizations would work the way we expected. I was extremely pleased with the fast response and the completion of the work as scheduled", added Margaret Kim. "We know when our customers call they will be left with a very professional image of our company".
About Telecentrex, LLC:
Telecentrex markets a suite of advanced hosted telephony services that provide both front- and back-end services to existing telephone infrastructures. Services include virtual PBX phone systems, which allow small businesses to sound bigger and more professional, call capture hotlines, which provide real estate professionals with the ability to automatically generate leads 24/7, Internet fax services which enables anyone with a computer to send, receive and manage fax traffic without a fax machine, and televerification fraud protection solutions for online merchants. For more information, call 1-800-494-4641 or visit our web sites.
GameQuestDirect is a leading video game distributor providing a vast selection of electronic software, accessories, and hardware to a diverse and loyal client base of retailers/dealers worldwide. Clients range from national major retailers to independent businesses including: GameFly, GameStop, and Play N Trade.