Gateway EDI Launches Online Statement and Payment Portal for Patients Helping Providers Get Paid Faster

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Today, at the Medical Group Management Association (MGMA) 2010 Annual Conference, Gateway EDI launched Patient Exchange – an online patient portal that gives providers an easy, secure way to bill and collect online payments from patients, reducing the time it takes for providers to get paid.

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Today, at the Medical Group Management Association (MGMA) 2010 Annual Conference, Gateway EDI launched Patient Exchange – an online patient portal that gives providers an easy, secure way to bill and collect online payments from patients, reducing the time it takes for providers to get paid.

The tool also enables providers to give their patients a user-friendly way to view their medical statements online and directly submit payments 24 hours a day, seven days a week.

Patient Exchange automatically e-mails patients when they have a new statement, which reduces paper, printing and postage costs, as well as office staff time associated with mailing printed statements.

“Since using Gateway EDI’s Patient Exchange, we’ve received 37 percent of our payments outside of business hours,” said Judy Zemke, director of the central business office, Jefferson City Medical Group. “Not only have dollars come in the door on the weekend, our patients have opted to receive electronic statements. Also, this payment method will reduce patient calls and mail processing. I like to think Jefferson City Medical Group is doing its part of going ‘green’ and being convenient for patients.”

Patient Exchange notifies providers as payments are received. In addition, it enables them to monitor usage of the tool and download reports to make the process of posting payments more streamlined.

The tool also easily integrates into Gateway EDI’s existing suite of work flow services, which include electronic and paper claims processing, management and reporting tools, as well as patient eligibility, electronic remittance advice and statement fulfillment services.

“For more than 20 years, Gateway EDI has helped providers reduce administrative inefficiencies and get paid quickly so they can focus on what’s most important to them. As the market has evolved, so have our services,” said Charlotte A. Martin, president and COO, Gateway EDI. “Patients are taking on more payment responsibility due to high deductible insurance plans and health savings accounts. We saw this trend had the potential to lengthen our clients’ revenue cycles, so we created a solution that makes it easier for patients to make quick, direct payments to providers.”

Additional Unique Features
Patient Exchange is different from other online patient payment portals in the market today. For example, Patient Exchange is one of the few services combining online statements and online bill paying into one convenient solution. At the same time, the tool is flexible enough to work with a provider’s existing practice management software, including their current patient statement system.

Also, the tool enables medical offices to select payment options and credit cards they will accept, the minimum dollar amount they will allow on credit card payments and the type of statements patients receive, whether it is electronic-only or an electronic and paper combination. Additional Patient Exchange features include:

•Detailed payment history, which patients can easily print for health savings accounts and tax purposes, reducing the number of calls and requests a medical office receives

•High-level security that goes beyond HIPAA and PCI compliance to provide 128-bit encryption and a system that has proven its strength through an extensive security audit

•Flexible online payment options, including credit cards, debit cards and checks

•Customizable look and personalized web address to help providers with their own communication efforts

•Marketing tools to help providers promote the service to patients through billing stuffers, office posters and promotional messages on current paper statements

About Gateway EDI
Gateway EDI takes responsibility for its clients’ revenue cycle from patient to payment. The company’s powerful software tools combined with its experienced customer service team, offer the industry the best solutions for revenue cycle management.

Year after year, Gateway EDI delivers high performance and operational excellence to its customers. Ninety-eight percent of all customer calls are answered in person with a 92 percent instant resolution. Based in St. Louis, the privately-held firm maintains full accreditation by the Electronic Healthcare Network Accreditation Commission, an industry endorsement for excellence in industry standards and best practices. For more information, visit http://www.gatewayedi.com.

EDITOR’S NOTE: Screen shots of the product, online demonstrations and interviews with Gateway EDI representatives are available upon request.

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Beth Minnigerode
Standing Partnership
314-469-3500 ext. 135
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