Pittsburgh’s Gillece Services Reveals Top -Ten Household Customer Complaints

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Gillece Services surveyed customers with questions about the most common types of customer complaints or problems they have experienced at home when it comes to Plumbing, Heating, Cooling, and Electrical Problems.

Gillece Services

Gillece Services, the Pittsburgh Region's Trusted Provider of Plumbing, Heating, Cooling and Electrical Services

Gillece Services in Pittsburgh, PA surveyed customers with questions about the most common types of customer complaints or problems they have experienced at home when it comes to Plumbing, Heating, Cooling, and Electrical Problems in Allegheny, Armstrong, Beaver, Butler, Washington and Westmoreland counties. Results collected revealed these initial top-ten customer problems and complaints with their current house:

Gillece Customer Problem / Complaint #1: “My kitchen sink is backed up!”
Gillece Customer Problem / Complaint #2: “My toilet is broken!”
Gillece Customer Problem / Complaint #3: “My kitchen faucet won’t stop dripping!”
Gillece Customer Problem / Complaint #4: “My sewer drain is backing up!”
Gillece Customer Problem / Complaint #5: “My heat will not turn on!”
Gillece Customer Problem / Complaint #6: “My thermostat is not working!”
Gillece Customer Problem / Complaint #7: “My air conditioner will not start!”
Gillece Customer Problem / Complaint #8: “My lights are flickering and switches make noise!”
Gillece Customer Problem / Complaint #9: “My outlets are cracked and broken!”
Gillece Customer Problem / Complaint #10: “My circuit breaker keeps tripping!”

To better enhance the customer service, no-complaint experience, Gillece Services periodically connects with current and past customers to discover what household problems are most prominent in their homes. While the calendar changes, products improve, and technology grows, etc., Gillece knows that most customers, after reviewing their needs, circle back to the basics, which always includes a clogged kitchen drain, a toilet that won’t flush, a furnace or air conditioner that just simply will not turn on, an overloaded circuit breaker, and the like.

The training and the skill level of Gillece Services Plumbers, HVAC (Heating and Cooling) Technicians, and Electricians makes the difference in resolving these customer complaints. No matter what the year, what quality of new product, or if the household utilizes smart technology, Gillece Technicians are qualified and prepared to get a customer’s home back to work right away – which is attributed to on-going industry education and hands-on experience. Gillece Services Technicians are experts in their crafts and trusted to work efficiently and effectively on homeowners’ major household equipment like furnaces, central air conditioners, boilers, heat pumps, plumbing systems, electrical systems, etc. – even the kitchen sink!

Pittsburgh area customers call Gillece Services for No-Complaint Plumbing, Heating, Cooling, and Electrical Services. We are a customer’s one-stop-shop for home improvement – including emergency, repair, safety, and maintenance services. With Gillece’s expert, customer focused, easy-to-understand Gillece Professional Field Technicians, a customer complaint or problem about their home will be reviewed and managed professionally, effectively, timely, and caringly.

For over 30 years, Gillece Services has been the Pittsburgh area’s one-stop shop for Plumbing, Heating, Cooling, Electrical, Indoor Air Quality, Water Quality, and Waterproofing services – emergency, maintenance and replacement. Family owned and operated, President Tom Gillece innovated the Gillece “There The Same Day or You Don’t Pay!”* service policy, and “We Keep Your Home Working For You! SM” customer philosophy.

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