(PRWEB) April 17, 2012
Gillece’s No-Complaint Policy Guarantee continues to strike gold with Pittsburgh area Trib Total Readers. Having no complaints about their customer service, readers continue to vote Gillece Services of Pittsburgh, PA as the “Reader’s Choice Award – Gold” – 2009 Heating and Air Conditioning, 2010 Heating and Air Conditioning, 2012 Plumbing, etc. Gillece Services is an over thirty-year-old Plumbing, Heating, Cooling, and Electrical company servicing Allegheny, Armstrong, Beaver, Butler, Washington and Westmoreland counties. Newer specialties also include Indoor Air Quality, Water Quality, and Waterproofing products and services.
The Gillece no-complaint policy continues to have great customer service reviews, so much so that Gillece customers often write in to Gillece Services with their personal testimonials. Mike and Iris, current Gillece customers wrote, “Our family recently found out that we needed a new furnace. Thanks to Gillece (Services), we had it installed the very next day! The techs did a superb job and cleaned up too! Gillece is a company to be proud of. I will definitely be a repeat customer and refer family! Thank you so very, very much for your care and help when we really needed it.”
The Gillece No-Complaint Policy guarantees:
o No-Complaint Service: If a customer does not have a 100% no-complaint satisfaction review with a service that Gillece Services has provided, we will return and redo the work until the customer is satisfied. If our Gillece Technicians do not wear shoe covers, or leave the home without cleaning up – the customer does not pay for the service.*
o No-Complaint Repairs: Repairs on household equipment are fixed right or the repair is free. If a repair fails during the related season, we will repair it again for free. Specific repairs are guaranteed up to 5 years, or the repair is free.*
o No-Complaint Equipment/Installation: The equipment we have installed will perform as we have stated. If the equipment does not heat or cool the home to satisfaction, or perform as we have stated, we will remove it and return 100% of your investment.*
o No-Complaint Availability: Gillece is open all year round, providing full-time, full-service repairs, maintenance, and replacement. That’s 24 hours a day, 7 days a week, including evenings, weekends, and holidays.
o No-Complaint Care: We respect customers, their homes, and their families. We wear protective shoe covers and use drop cloths to keep a home clean and free from debris, and we clean up after work is completed.
o No-Complaint Parts: Our service trucks and vans are stocked with a large working inventory of parts including top notch tools and testing equipment for prompt customer repairs. We use our on-site parts department with a large working inventory of back-up and new parts to eliminate costly delays in servicing equipment.
o No-Complaint Call Center: We have friendly and knowledgeable customer service representatives who receive customer calls and review the right information. We have qualified operations specialists to relay calls to the nearest service technician and schedule efficient operation.
For over 30 years, Gillece Services has been the Pittsburgh area’s one-stop-shop for Plumbing, Heating, Cooling, Electrical, Indoor Air Quality, Water Quality, and Waterproofing services – emergency, maintenance, and replacement. Family owned and operated, President Tom Gillece innovated the Gillece “There The Same Day or You Don’t Pay!”* service policy, and “We Keep Your Home Working For You! SM” customer philosophy.
*Restrictions and exceptions apply.