GL Announces Testing Interactive Voice Response (IVR) Systems

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GL Communications Inc. announced today enhanced testing solutions for Interactive Voice Response (IVR) Systems.

Interactive Voice Response Systems

GL’s VQuad™ with Dual Universal Telephone Adapter (Dual UTA) supports multiple interfaces and processes through the IVR using scripts. The testing is supported over a variety of interfaces including FXO 2-wire, T1/E1 (PRI and CAS),Bluetooth and more.

GL Communications Inc., a leader in providing PC-based test, analysis and simulation products and consulting services to the worldwide telecommunications industry, announced today enhanced testing solutions for Interactive Voice Response (IVR) Systems.

Speaking to media persons, Mr. Robert Bichefsky, Senior Manager for Product Development of the company, said, ” IVR (Interactive Voice Response) Systems depend on DTMF digits, or tones, as inputs from the users and in turn presents a menu for banking, hospitality, voice mail, and other automated applications. Depending on the application, the branching of the menu can get complicated, and this requires accurate testing prior to deployment.”

He added, “When calling an IVR system from any interface, the user is asked to send DTMF digits in response to prompts. The IVR system may have several sequences and may require either single DTMF digit responses or several DTMF digit responses (i.e. the credit card number). Once through the IVR system, the user will either be connected to real voice or the user will simply be disconnected. Using GL products and with their associated scripting, it is possible to automate the IVR process. GL's IVR test platforms can generate and detect user-defined digits, tones, and play/record voice files, using a simple GUI setup or automate the whole process through scripts.”

Mr. Bichefsky further added, GL’s VQuad™ with Dual Universal Telephone Adapter (Dual UTA) supports multiple interfaces and processes through the IVR using scripts. IVR testing is supported over a variety of interfaces including FXO 2-wire, T1/E1 (PRI and CAS), Bluetooth Mobile, VoIP SIP, Phone Handset, and Radio PTT. All interfaces are supported, but some allow the place call sequence (FXO, Bluetooth, SIP, T1/E1) whereas other interfaces may assume the call is connected prior to going through the IVR process.

VQuad™ – Lite is a variation of VQuad™ with Dual Universal Telephony Adapter (UTA) that supports maximum of 2 Devices in FXO, or Mobile Wireless network, with each device associated to one telephony device (Bluetooth® / FXO).

VQuad™ Probe is an all-in-one self-contained VQuad™ with Dual UTA test instrument. This comprehensive hardware device incorporates all the features of the current VQuad™ with Dual UTA unit such as portability and remote accessibility along with the necessary PC hardware with Win7 OS.”

Some of the Important Features:

·Simulate IVR Users and IVR System
·Single-box portable solution and Rackmount PC solution for higher density
·Complete automation with enhanced scripting and remote operation including traffic generation and call control scripting
·Automate the IVR testing process - call establishment and traffic generation detection process through scripts
·Voice menu testing (using bulk call scripting)
·Voice recognition testing (using bulk call scripting)
·Monitoring IVR System for voice and data quality
·Perform Quality of Service (PESQ) or path confirmation tests
·Within a proper voice call, additional analysis is available such as Round Trip Delay (RTD) and Voice Quality Testing (VQT)
·Support for Command Line Interface (CLI) to access VQuad™ remotely

About GL Communications Inc.,

Founded in 1986, GL Communications Inc. is a leading supplier of test, monitoring, and analysis equipment for TDM, Wireless, IP and VoIP networks. Unlike conventional test equipment, GL's test platforms provide visualization, capture, storage, and convenient features like portability, remotability, and scripting.

GL Communications has over the years worked with major telecom equipment vendors (EVs) and system integrators to meet the testing requirements arising at various stages of telecommunications product development life cycle.

With its proven expertise of over 25 years, GL has a comprehensive suite of telecom testing solutions to verify and ensure 'quality and reliability' of variety of telecom networks including Wireless, and high-speed fiber optic lines.

GL's test tools range from simple PC-based software test tool to all-encompassing hardware units with futuristic expansion capabilities. GL's test solutions cover wide array of networks – 4G (LTE), 3G, IP, Ethernet, T1, T3, E1, E3, OC-3/STM-1, OC-12/STM-4, and traditional PSTN networks.

GL's tools are widely used by the telecommunication industry for conformance testing, automated stress/load testing, performance testing, remote accessibility, centralized web-based control and analysis, fault testing and analysis, and customized testing.

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Mr.Shelley Sharma
GL Communications Inc
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