Using GL products with their associated scripting, it is possible to automate the IVR process. GL's IVR test platforms can generate and detect user-defined digits, tones, and play/record voice files, using a simple GUI setup or automate the whole process.
Gaithersburg, MD (PRWEB) October 26, 2012
GL Communications Inc. announced today the release of Testing Solutions for IVR (Interactive Voice Response) Systems.
Speaking to reporters, Mr. Robert Bichefsky Senior Manager of the company said, “IVR (Interactive Voice Response) Systems depend on DTMF digits, or tones, as inputs from the users and in turn presents a menu for banking, hospitality, voice mail, and other automated applications. Depending on the application, the branching of the menu can get complicated, and this requires accurate testing prior to deployment.”
He added, “When calling an IVR system from any interface, the user is asked to send DTMF digits in response to prompts. The IVR system may have several sequences and may require either single DTMF digit responses or several DTMF digit responses (i.e. the credit card number). Once through the IVR system the user will either be connected to real voice or the user will simply be disconnected.”
Mr. Bichefsky further added, “Using GL products with their associated scripting, it is possible to automate the IVR process. GL's IVR test platforms can generate and detect user-defined digits, tones, and play/record voice files, using a simple GUI setup or automate the whole process through scripts. Automatic IVR testing is possible via scripting and is possible with any GL supported emulation product. The scripting provides the means to detect voice and send DTMF digits in response to voice prompts. Once connected to the call, the GL product can perform Quality of Service (PESQ) or path confirmation tests.“
He added, “GL's products that support IVR systems testing are: VQuad™ with Dual Universal Telephony Adapter (UTA), VQuad™ – Lite, VQuad™ Probe, PacketGen™ and RTP ToolBox™ for over PacketNetworks, T1 E1 Analyzer for over TDM networks, MAPS™ test equipments include traffic generators and detectors to perform IVR testing of all types of traffic over TDM, TRAU, and Packet networks and DCOSS over T1 E1, Analog, SS7, ISDN Networks.“
Simulate IVR Users and IVR System
Single-box portable solution and Rackmount PC solution for higher density
Complete automation with enhanced scripting and remote operation including traffic generation and call control scripting
Automate the IVR testing process - call establishment and traffic generation detection process through scripts.
Voice menu testing (using bulk call scripting)
Voice recognition testing (using bulk call scripting)
Monitoring IVR System for voice and data quality
Perform Quality of Service (PESQ) or path confirmation tests
Within a proper voice call, additional analysis is available such as Round Trip Delay (RTD) and Voice Quality Testing (VQT).
Support for Command Line Interface (CLI) to access VQuad™ remotely
About GL Communications Inc.
Founded in 1986, GL Communications Inc. is a leading supplier of test, monitoring, and analysis equipment for TDM, Wireless, IP and VoIP networks. Unlike conventional test equipment, GL's test platforms provide visualization, capture, storage, and convenient features like portability, remotability, and scripting.
GL’s TDM Analysis & Emulation line of products includes T1, E1, T3, E3, OC-3, OC-12, STM-1, STM-4, analog four-wire, and analog two-wire interface cards, external portable pods, and complete system solutions. Capabilities include voiceband traffic analysis and emulation across all traffic types (voice, digits, tones, fax, modem), all protocols (ISDN, SS7, GR-303, Frame Relay, HDLC, V5.X, ATM, GSM, GPRS, LTE, etc.), and with capacities up to thousands of channels. Our newest products provide astonishing capacity and capture capability up to and including gigabit speeds.
GL’s VoIP and IP products generate / analyze thousands of calls and traffic simultaneously with traffic types such as frames, packets, voice files, digits, video, tones, noise, and fax. Almost all codecs are supported including G.711, G.729, AMR, EVRC-A,B,C, GSM, iSAC, and many more. Additional features include visual analysis, real-time listening, and recording. The product line also includes Ethernet / IP Testing capability that simulates and checks frame transport and throughput parameters of Ethernet and IP networks, including delay, errors and other impairments.
GL's Voice Quality Testing (VQT) product line complements all of GL's products. Using ITU-standard algorithms (PAMS, PSQM, and PESQ), GL's VQT provides a widely accepted solution for assessing voice quality in the telecom industry. Voice Quality Testing across multiple networks (T1, E1, T3, E3, OC-3, OC-12, VoIP, Wireless, and Landline) are all available.
GL’s Wireless Products perform protocol analysis and voice quality assessment on GSM, CDMA, UMTS, and LTE networks. Connections can be made to any wireless phone with automated call control, GPS mapping and real-time signal measurements.
GL’s Echo Canceller testing solutions provide the broadest range of simulation and analysis, including line and acoustic echo. GL’s compliance testing per G.168. G.167, and P.340 across TDM, IP, VoIP and Wireless networks is widely accepted in the industry.
GL’s wireless VQT solutions help assessing impairments to voice quality such as poor mobile phone quality, voice compression and decompression algorithms, delay, loss and gain in speech levels, noise, acoustic and landline echo, and other distortions are easily assessed and accurately measured.
GL’s Handheld data testers can test a wide variety of communications facilities and equipment including T1, fractional T1, E1, fractional E1, T3 and E3 modems, multiplexers, CSU, DSUs, T1 CSUs, DTUs, NTUs and TIUs and more. The testers provide convenience, economy, and portability for almost any interface, including RS232, RS-422, RS-530, X.21, T1, E1, T3, E3, and many others.
GL’s Network Surveillance and Monitoring products include Probes for TDM, IP, VoIP, ATM, and Wireless networks. An open standards based approach provides a scalable, feature rich, real-time access to network characteristics. Centralized or distributed access, efficient transport and database loading allow compatibility with 3rd party and standards based monitoring systems.