NCM Announces Expansion into Leisure Travel Services for its Travel Solutions Clientele

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NCM Associates ( today announced it has hired Gloria Cherafat as a leisure travel specialist for its expanding Travel Solutions division. NCM Travel Solutions has been serving the business travel needs of thousands of retail automotive dealership clients since its inception in 1997 and now has expanded capacity to also serve their leisure and incentive travel needs.

NCM Travel Solutions is a full-service travel agency and division of NCM Associates
With Gloria’s background in vacation sales and marketing and her extensive travel experience, we are now equipped to provide a new level of service for our Travel Solutions customers.

President and CEO Paul A. Faletti Jr. announced NCM’s anticipated expansion into leisure travel earlier this year at the employee-owned company’s quarterly staff meeting where he laid out NCM’s goals and objectives for 2013. He noted NCM Travel Solutions' business had grown considerably over the last two years, adding over 1,400 new clients while concentrating primarily on the business travel needs of its customers. At that time, he explained the company's search was underway for a leisure travel specialist to also assist its clients with their vacation travel needs.

While announcing the company's expansion into leisure travel, Faletti expressed confidence in the Travel Solutions team to build on its stellar reputation in this new area of opportunity. “While Susy and Nikki have done an exceptional job growing the business travel segment, they simply did not have the resources required to make a full-service leisure travel solution available to those who were requesting vacation travel assistance," Faletti said. "With Gloria’s background in vacation sales and marketing and her extensive travel experience, we are now equipped to provide a new level of service and offer added value for our Travel Solutions customers,” he added.

Cherafat was formerly the Director of Vacation Sales for Global Connections Inc. Prior to that, she held positions with Passport Travel and American Express Travel where she designed customized itineraries for seasoned travelers.

To learn more about NCM Travel Solutions, visit or call 800.242.3260.

About NCM Associates, Inc.
NCM Associates, Inc. is the originator of the automotive industry 20 Group peer collaboration process and has been providing dealership Benchmark® analytics, Education and Retail Operations Consulting services to the industry since 1947. Located in Overland Park, KS, NCM provides a robust suite of services designed to drive dealership profitability using its proven, operations-focused Benchmark® for Success program with new and pre-owned U.S. automotive dealerships, as well as with dealerships in more than 20 other industries. NCM Associates is proud to be 100% employee-owned. For more information about NCM Associates, visit or call 800.756.2620.

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Robin Keller
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