Post-evaluation results that previously took over a week to receive are now delivered electronically immediately after evaluations are completed. However, the primary reason for implementing Steton wasn't the speed of communication, it was the ability to analyze data and generate usable information or intelligence identifying areas where the concept needs to improve.
ST. GEORGE, Utah (PRWEB) July 1, 2008
Senior Vice President of Franchising for Golden Corral, Bob McDevitt, stated, "The ability for us to anticipate and solve food quality, customer service problems, and food safety has dramatically improved. We had plenty of data... we just didn't have any information. And the fact that we were able to implement a solution at a cost much lower than we anticipated has made the investment that much more valuable."
Like most successful chains, Golden Corral has a program in place to conduct regular restaurant evaluations that gauge operational performance related to food quality, food safety, and overall compliance to brand standards. However, making the program come to life at Golden Corral required teaming up with a technology partner to gain functional visibility to system-wide performance. According to McDevitt, "Post-evaluation results that previously took over a week to receive are now delivered electronically immediately after evaluations are completed. However, the primary reason for implementing Steton wasn't the speed of communication, it was the ability to analyze data and generate usable information or intelligence identifying areas where the concept needs to improve."
The business intelligence gained by Golden Corral executives has resulted in knowledge used to make procedure adjustments and initiate targeted training that impact performance and ultimately customer trust. "We had no way of compiling, let alone acting on, quality issues that were consistent from store to store," McDevitt continues. "I never dreamed that I would find a technology that does what Steton does. We did not want to reinvent the wheel and so we were pleased to find someone who already had developed a recipe for success right out of the box."
About Golden Corral®
Ranked number one in the grill-buffet segment in 2007 for the 12th straight year, Golden Corral is the system-wide sales leader with more than twice the sales of the runner-up. Golden Corral has consistently set new system-wide sales records each year for the last 15 years with sales topping 1.5 billion in 2007. For more information, visit http://www.goldencorral.com.
Established in 1996, Steton elevates brand protection with the business intelligence required by executives to proactively reduce risk and ensure compliance. Steton's software is relied upon to collect and analyze over 9 MILLION audit/inspection answer responses each month in over 12 different industries. Steton's software is utilized in 32 different languages by clients that include 54,000 professionals spanning 85 countries. Steton offers the business intelligence executives require for total compliance management and measurable risk reduction. For more information, visit http://www.steton.com.