BenchmarkPortal Announces a New Show on CallTalk Discussing Government Call Centers

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New online radio show on CallTalk, Wednesday, May 15th, 2013, at 10 a.m. PT. This is a free educational discussion entitled, “Government Call Centers: How simple operational adjustments can lead to improved service levels and increased customer satisfaction.”

CallTalk Online Radio Show For The Customer Service Industry

CallTalk Online Radio Show For The Customer Service Industry

BenchmarkPortal will air a new online radio show on CallTalk, discussing Government call centers. A discussion on how Government Call Centers are using industry leading technology to empower the front line, manage in real time, and streamline processes to improve service levels and customer service.

The host for this show is Bruce Belfiore, CEO at BenchmarkPortal. The guest speakers is Kimberly Parish Barrett, Director, Florida Abuse Hotline, Department of Children and Families

The free online radio show will air Wednesday, May 15th, 2013, at 10 a.m. PT/1 p.m. ET. Click here to listen to CallTalk, (

About CallTalk
A fun and exciting online program for education and learning, for the customer service industry. Once a month, broadcast directly over the Internet to your desktop, covers informative and educational topics that impact the contact center and customer service today.

About BenchmarkPortal
BenchmarkPortal’s founders pioneered the first contact center benchmarking study in 1995. Now custodian of the largest database of contact center metrics in the world, BenchmarkPortal is a leader in certification, training, consulting and research for the customer contact industry. Its team of professionals has gained international recognition for expertise and innovation in best practices. BenchmarkPortal’s mission is to help management optimize the performance of their center in terms of both cost and quality, encourage customer loyalty and build enterprise value. For more information on BenchmarkPortal, call 1-800-214-8929 or visit

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Crystal Kay
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