Government IT: Dept of Commerce, DoD Deploy LiveTime Service Manager to Reduce Time and Cost of ITSM

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Government IT meets the future of ITSM as the U.S. Department of Commerce, and Department of Defense (DoD) deploy LiveTime Service Manager.

Government IT: LiveTime ITSM for Department of Commerce and DoD

Government IT: Department of Commerce, DoD deploy LiveTime Service Manager

The Department of Defense has also significantly reduced its IT budget after replacing more than six separate Remedy installations with LiveTime Service Manager in a matter of weeks.

The U.S. Department of Commerce (DoC), and the Department of Defense (DoD) have successfully deployed LiveTime’s Service Manager to provide streamlined ITSM services that save time, and reduce costs of Government IT resources.

With a $14B budget and 142,000 employees, the DoC used disparate IT systems to manage all of its business processes, from Request Fulfillment through to Problem, Change and Release Management. The DoC wanted to standardize on a single centralized service management product and identified the need for a scalable cloud-based solution based on ITIL 3 best practices with seamless visibility between processes and integrated across all business units.

A very high level of security was also a minimal requirement for a majority of DoC implementations, so LiveTime’s private cloud solution was selected for DoC’s own data centers. The deployment provides DoC management with a single consolidated view of all processes and business effectiveness with unparalleled ease of use.

The DoD has also significantly reduced its overall IT budget after replacing more than six separate Remedy installations with LiveTime Service Manager in a matter of weeks. Vital to the deployment’s success was the transmission of data from other proprietary Asset Management systems to a centralized CMDB of internal assets and services for managing military support operations around the globe.

The DoD leveraged LiveTime’s extensive web services API to feed the integrated CMDB inside LiveTime Service Manager. The improved transparency allows the DoD to handle a significantly greater volume of requests, incidents and change than ever before, to provide a higher standard of IT Service Management.

LiveTime 7, which is expected to debut in Q2 2012, continues to drive open standards and increase user productivity by offering unrivaled ease of use for an ITIL 3 certified application with seamless integration to over 30 enterprise products.

LiveTime Software is a leading provider of On-Premise and SaaS based Service Management (ITSM) solutions available On Demand (SaaS) or On Premise (software, hardware or virtual appliance). Its forthcoming LiveTime 7 ITSM solution, based entirely on HTML5, is built on open standards and supports any client web browser with native clients available for iOS. LiveTime is used by hundreds global 2000 companies such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, Deloitte, and Disney.

About LiveTime Software

LiveTime Software, Inc. is a vendor of cloud based, ITIL service management, service desk and help desk solutions for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to streamline their services, lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit

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Depatment of Commerce deploys LiveTime Service ManagerU.S. Department of Defense deploys LiveTime Service Manager