The Connector enables users of RightNow CX to initiate translation workflows with a single click and gain access to an array of reports to track and manage global translation projects in over 100 languages, from Arabic to Spanish.
Washington, DC (PRWEB) December 12, 2011
Globalization Partners International (GPI), a provider of comprehensive document, software and website translation services, announced today the release of its RightNow CX Suite Connector. The Connector enables users of RightNow CX to initiate translation workflows with a single click and gain access to an array of reports to track and manage global translation projects in over 100 languages, from Arabic to Spanish. The GPI RightNow Translation Connector allows users to engage directly with their customers in their language through great social, web and contact center experiences.
“The RightNow Translation Connector is an add-in that users can install on the client side to extend the standard RightNow client UI,” says Martin Spethman, Managing Partner, Globalization Partners International. “It allows users to send content for translation including answers and attachments, products, categories and dispositions into and from any language.”
The benefits of the GPI-RightNow Translation Connector include:
-Easy integration with RightNow client and GPI’s Translation Portal
-Seamless content translation capabilities all within the RightNow desktop application
-Simplified export/import process
-Convenient 24/7 quotes and project management
-Request, create and approve new quotes, or track projects from start to finish
-Secure access for your global teams to collaborate and track translation projects
“GPI’s Translation Portal (http://www.translationportal.com) is a fully customizable, award winning cloud-based communication and collaboration portal designed to give companies secure, global access to all of their translation project information including content translation capabilities all within the RightNow desktop application,” said Marcelo Volmaro, Director Website Globalization Services at GPI. “GPI’s Translation Services Portal just won a 2011 Silver Award from the International Academy of the Visual Arts (IAVA) for the Best Professional Services platform.”
About Globalization Partners International (GPI)
Globalization Partners International, LLC provides an array of translation services that help companies communicate with the world. GPI’s services enable firms to design, develop, and deploy multilingual documentation, software and websites for worldwide use. Services include: document translation, multilingual desktop publishing , audio/video translation, software translation, website translation and global search engine marketing. To learn more, visit: http://www.globalizationpartners.com.
RightNow is helping rid the world of bad experiences one consumer interaction at a time, eight million times a day. RightNow CX, the customer experience suite, helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud. With more than ten billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2,000 organizations around the globe. To learn more about RightNow, go to http://www.rightnow.com.