I think these awards are a testament of the effort every single person in our shop puts in. We place a huge emphasis on customer service and we take great pride in our reputation as a quality manufacturer.
South Beloit, Ill. (PRWEB) February 19, 2013
Even the best companies make mistakes, have “off-days”, or run into that customer that can just never be pleased. A consistently clean record is hard to come by in business and perfection every time is virtually impossible. One South Beloit, IL manufacturer, however, is defying the odds and seems to be doing all the little things right.
Greenberg Casework Company Inc. and its child companies, RedLine Garagegear and GCC Coatings, were the recipients of another Complaint Free Award from the Better Business Bureau (BBB) in 2012.
“I think these awards are a testament of the effort every single person in our shop puts in,” said company president Troy Greenberg. “We place a huge emphasis on customer service and we take great pride in our reputation as a quality manufacturer.”
The Better Business Bureau has been operating in the United States and Canada since 1912. The organization reviews advertising campaigns, alerts the public to new scams, and provides dispute resolution between consumers and accredited businesses. The BBB has emerged as a trusted source for consumers to find information on a business. Greenberg Casework Company currently has an ‘A+’ rating with the BBB to go along with its complaint free awards from 2011 and 2012.
Greenberg Casework Company Inc. began back in 1985. The manufacturer has come a long way since its humble beginnings in a garage nearly three decades ago. In that time Greenberg Casework Company has produced everything from reception desks and point of purchase displays to custom cabinetry and casework. Their pieces can be found in schools, hospitals, condos, cafeterias, and department stores all over the U.S.
In 2004 the manufacturer began to look into diversifying and expanding to other markets. At that time the decision was made to offer a product for homeowners in need of solutions to organize the garage. RedLine Garagegear was created to provide powder coated wood garage cabinets to homeowners in the U.S. and Canada.
“Our goal with RedLine Garagegear has always been to provide: valuable information needed to make an informed buying decision; high quality, custom built powder coated wood garage cabinets without the custom price tag; and an industry leading lifetime warranty so our customers are protected against certain breakdowns or damage,” said Troy.
As a whole Greenberg Casework Company has always been zoned in on providing exceptional service. The emphasis was heightened for RedLine Garagegear's customer service efforts, however, since the company would be offering a product to consumers for the first time. Garage storage systems from RedLine are sold thru an agent network and direct to consumers in areas where no agent is available. Hundreds of their garage cabinet systems have been installed in homes throughout North America.
In order to continue ensuring the quality of their products, Greenberg Casework Company moved to bring the entire wood powder coating process in house. The system was originally set up to powder coat the wood garage cabinets RedLine Garagegear was producing. With the demand for powder coated wood surging, however, GCC Coatings was established to provide powder and other coating services to various manufacturers.
Greenberg Casework Company Inc., RedLine Garagegear, and GCC Coatings hope to continue the company’s complaint free trend into 2013. The manufacturer should have no problem stretching their record into a third consecutive year thanks to their quality, custom products and emphasis on positive customer experiences.