Meeting Management, Rate Pressure, Duty of Care: What’s Ahead for Ground Transport -- 2012

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Serving More than 80 Countries Worldwide, Tristar Sees Five Key Trends that will Shape The Chauffeur Drive Business in the Coming Year

While London and the rest of Europe struggle toward economic recovery and join the rest of the word in looking toward an uptick in business travel, Tristar Worldwide has identified five industry trends that will shape the ground transportation business in 2012.

Based on data and input from business units and affiliates that operate in more than 80 countries worldwide, here are the trends that are likely to be most important:

  • #1 - Increasing demand for ground providers to help manage corporate events

Corporate event planners have already started “going direct” to ground providers that have strong experience in logistics, bypassing third parties to save on time and cost. This trend will continue and intensify in 2012.

  • #2 - Continued pressure on rates from corporate clients

Budgets remain tight, and 2012 may offer little relief. For those in corporate travel management, ground transportation solutions that provide maximum value, trusted delivery and minimize administrative time and cost, will continue to be the optimum choice.

  • #3 - Electronic Bookings on the Rise

As in many areas of travel management, web and smart phone     bookings have grown, and are likely to continue to increase in the year ahead.

  • #4 - Increased Focus on Duty of Care

As an emerging dimension of ground transportation management, corporate travel managers and corporate security officers are working in tandem with ground transport providers, to develop programs that offer safe, reliable alternatives in markets that involve an element of risk for international travelers. Duty of care will remain a hot issue in the industry, worldwide, in 2012.

  • #5 - Changes in Vehicles

Seven Original Equipment Manufacturers (OEMs) are battling over market share in the livery market, and iconic Lincoln Town Cars     are no longer being produced. As a result, ground transportation operators will be testing new options and looking toward customer     feedback and analysis of the total life cost of vehicle options, to help set new standards for the industry. Providers, like Tristar, will continue to work hard to remain focused on providing the best alternatives for traveler comfort and safety, while also     managing cost and efficiency.

About the Trends

Mike Fogarty, Tristar’s CEO in the United States, said, “Like many industries, ground transportation is undergoing significant change, and pressure from many directions – but there is also an opportunity for the best providers to continue to gain market share and increase profitability.”

He concluded, “Tristar looks forward to 2012 as a year in which we can reinforce our unique value proposition to corporate event planners and travel managers, and continue to differentiate our company as the leading chauffeur drive partner worldwide.”

In 2011, Tristar provided businesses and consumers with more than 500,000 rides worldwide, and boasted an on time record that exceeded 99%. The company maintains offices and owned fleets in London, Manchester, New York, Boston and Hong Kong, and operates through affiliates on six continents and in most major cities around the world.

“2012 will be a pivotal year for Europe, the World Economy, and along with it, for our industry,” said Dean De Beer, Tristar’s Chief Executive who is based in Tristar world headquarters in London.

He concluded, “While much may depend on how Europe emerges in the coming months, I expect a robust recovery in business travel, as markets stabilize and the outlook brightens. Beyond that, the eyes of the world will be on us in London, for the Summer Olympics in August, and other events like the Queen’s Jubilee celebration. We expect our service to be in great demand during those periods, and throughout the year as well.”

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About Tristar

With international Hub Offices in London, New York and Hong Kong, Tristar Worldwide Chauffeur Services delivered more than 500,000 trips in more than 80 countries in 2011. Tristar maintains teams of chauffeurs in those cities, as well as Boston in the U.S., and Manchester in the U.K. It operates through a network of highly trained and qualified affiliates in more than 80 countries worldwide. Tristar attributes much of its success to a highly selective and detailed affiliate selection and management process, which ensures the company’s industry-leading, high level of client service and performance.

In the U.S., Tristar is recreating the style of service offered in the U.K., by offering a state-of-the-art fleet and the best trained chauffeurs in the industry. Tristar is one of the world’s largest chauffeur drive companies in its sector, with a fleet of more than 500 vehicles. They also have long-term partnerships with regional and international affiliates, and provide contracted services to some of the best-known and well-respected companies and brands worldwide.

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