With Riva, customers can cut costs while combining GroupWise with their CRM needs under one roof. Our extensive experience tailoring CRMs to fit customers' environments and unique needs makes the Riva integration a breeze.
Chicago (PRWEB) November 11, 2008
Intelestream today announced the company has partnered with Omni to provide Riva CRM Integration™ for Novell® GroupWise®.
The product allows Novell customers to enhance their existing GroupWise investment by integrating with open source CRMs, including SugarCRM™, info@hand™, and Bluefin™. The transparent, bi-directional, server-side integration offers GroupWise customers faced with recession worries the opportunity to benefit from open source solutions as a cost cutting measure.
"Intelestream believes the best CRM solutions do not need to be the most expensive," states Ray Stoeckicht, Director of Sales at Intelestream. "With Riva, customers can cut costs while combining GroupWise with their CRM needs under one roof. Our extensive experience tailoring CRMs to fit customers' environments and unique needs makes the Riva integration a breeze."
Riva's rich functionality allows archiving of GroupWise messages to CRM accounts, opportunities, quotes, and support cases. The tool also delivers transparent, two-way, server-side synchronization of GroupWise and SugarCRM appointments, phone calls, tasks, notes and address books on all GroupWise clients (Windows®, Linux®, Mac OS® X, WebAccess™, Evolution™, IMAP, Outlook®, BlackBerry® and GroupWise® Mobile Server devices). GroupWise emails are automatically converted into CRM opportunities, quotes or cases, saving end-users time from manually copying data from one application to the other.
"Companies that thrive, rather than merely survive, in this tough economic climate will be those companies that extract as much value as possible from their existing technology investments," said Aldo Zanoni, CEO of Omni. "Existing and new Novell GroupWise customers benefit from the lowest-cost, most stable and most secure messaging and collaboration solution. But, until recently, customers looking for integration for leading CRMs and collaboration applications like Microsoft SharePoint™ were out of luck - there were no GroupWise integration options available. This resulted in companies being faced with financially irresponsible, "rip-and-replace" decisions and migrations. Riva, combined with Intelestream's deep CRM expertise, will allow customers to deploy, customize and leverage the cost advantage of open source CRMs with confidence."
To view Omni's on-demand Riva CRM Integration presentations, go to: http://www.omni-ts.com/quicktours/.
For more information on CRM deployment best practices and quotes, contact Intelestream at 1-800-391-4055 or http://www.intelestream.net.
About Intelestream, Inc.
Intelestream Inc. is a Chicago based consulting firm that delivers solutions to clients seeking enhanced sales, marketing, and customer support related business processes. The company specializes in enterprise resource planning (ERP), and all customer relationship management (CRM) related workflows. Intelestream's development team builds custom tailored solutions for organizations, industry verticals, and plugins for open source software applications. The company's team of consultants deliver an unparalleled quality of service and support. Intelestream's leaders previously held executive positions at Fortune 500 companies, founded successful technology firms as entrepreneurs, and have expertise developing strategic customer focused business processes. If your company is evaluating a new enterprise application, looking to replace an expensive legacy system with a more affordable enhanced solution, or considering developing a new web based internal application, contact Intelestream. For more information visit http://www.intelestream.net, or call (800) 391-4055.
About Omni
Omni, "The GroupWise Integration Company", delivers the #1 solution for integrating Novell GroupWise with leading CRMs, databases and third-party applications. In addition, Omni has developed and markets a portfolio of management, security and mobility solutions for enterprise users of Novell eDirectory, GroupWise, SUSE Linux Enterprise, Microsoft Active Directory and Exchange. http://www.omni-ts.com
SugarCRM is a trademark of SugarCRM Inc. in the United States, the European Union and other countries.
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