High Customer Retention and Continual Product Demand Drive Steady Growth for Innovative Healthcare Company

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Customer retention soars up to 95%, product sales of The C.A.R.E. Channel® continue to beat expectations

“We have had The C.A.R.E. Channel in our hospital since 1999. It is used in our brain injury units where the patients are in need of a low stimulation environment,” says Dr. Terry Chase, Director of Patient Education, Craig Hospital, Englewood, CO

Healing HealthCare Systems (HHS) based in Reno, Nevada commemorated its 18th year in business this month. HHS has seen continual growth and consistent demand for its industry-leading product, The C.A.R.E. Channel, evidence-based relaxation programming for patient television. The C.A.R.E. Channel is currently serving hospitals and long-term care facilities in over 47 states.

“Ever year we have seen an increase in demand for our products, especially for The C.A.R.E. Channel,” says Susan Mazer, President and Co-founder of Healing HealthCare Systems. “The feedback we receive from our clients and their patients also continues to be overwhelmingly positive and reaffirms that what we started 18 years ago is still important today.”

“We have had The CARE Channel available in our hospital since 1999. It is used most often on our brain injury units where the patients are in need of a low stimulation environment,” says Dr.
Terry Chase, Director of Patient Education, Craig Hospital, Englewood, CO. “The CARE Channel creates a soothing environment by overlaying the hospital noise and disruptions. Our rehab techs turn the channel on when a new patient is admitted to the unit. This helps ease the transition to a new place, creates a calming framework and eases the tensions of all concerned."

Healing Healthcare Systems
Healing Healthcare Systems (HHS) was founded in 1992 by Susan Mazer and Dallas Smith, two acknowledged pioneers in the use of music as environmental design for healthcare facilities. Trained as classical musicians, this husband and wife team spent the first 20 years of their careers as full-time performing and recording artists. After being approached by several hospitals and becoming aware of the need for television programming specific to the needs of patients and staff, they decided to refocus their efforts on creating healing environments. The focus of the work at HHS is on developing tools that use music as environmental design in the healthcare setting, and providing technical and educational support based on its implications for the patient experience. The premier product, The C.A.R.E. Channel is now in over 500 hospitals across the United States, view selected client list. For more information go to: http://www.healinghealth.com

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Jean Anderson
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