Oblicore Takes Healthcare Service Level Management to the Next Level : Catholic Health East Experiences High ROI managing its SLAs using Oblicore Guarantee

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Oblicore, the leading provider of Service Level Management solutions, today announced that Catholic Health East has transformed its IT operations using Oblicore Guarantee. Catholic Health East’s geographically diverse IT operations serve nearly 50,000 colleagues across eleven states. After using the solution for one year, the organization has leveraged the solution, along with a strong continual service improvement process, to standardize and centralize its service offerings for:

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Oblicore's innovative alternative to the manual and labor-intensive reporting that healthcare providers are used to help us focus on delivering value. It's not just another tool that manages processes

32 acute care hospitals, 4 long term acute care hospitals, 36 freestanding and hospital-based long term care facilities, 12 assisted living facilities, 5 continuing care retirement communities, 8 behavioral health and rehabilitation facilities, 25 home health/hospice agencies, Numerous ambulatory and community-based health services The solution has driven a 75% increase in the work efficiency surrounding SLA reporting. Reports that used to take two weeks to compile are now done daily. In addition, performance response and resolution has greatly improved and is reaching levels that are above their targets.

Donette Herring, CIO of Catholic Health East, said "Health care providers are increasingly dependent on information systems to deliver safe and high quality care. This demand led Catholic Health East to establish performance metrics that reflects the needs of our IT customers to develop processes that ensure continual improvement on our journey to excellence. Oblicore Guarantee is the perfect choice for Catholic Health East as it empowers us to align our business and IT objectives, and to provide quality service while saving time and cost."

Oblicore Guarantee is a key component in Catholic Health East's efforts to establish organizational objectives and utilize comprehensive IT Service Level Agreements with Regional Health Corporations (RHCs). Oblicore's flexible and reliable solution exceeded expectations by giving Catholic Health East the ability to define innovative, business oriented service measurements which further contribute to their overall mission, while supporting HIPAA requirements.

"Oblicore's innovative alternative to the manual and labor-intensive reporting that healthcare providers are used to help us focus on delivering value. It's not just another tool that manages processes," says Herring. "We now have up-to-the-minute information of IT delivery performance for the entire health system through Oblicore. Now that we've brought the IT talent pool forward, we can ensure a consistent level of service for our customers and continue on our path to being a transforming, healing presence within the communities we serve."

"Demands facing healthcare providers are forcing organizations like Catholic Health East to streamline their IT and business departments and create value-added services not only to the customers, but within the organization itself. With Oblicore Guarantee, companies are able to use Service Level Management to clearly define these services and produce valuable results while managing costs, said CEO of Oblicore, Michael Carabetta.

About Catholic Health East

Catholic Health East, a multi-institutional Catholic health system co-sponsored by 10 religious congregations and Hope Ministries, is based in Newtown Square, Pennsylvania. Catholic Health East provides the means to ensure the continuation of the Catholic identity and operational strength of the sponsors' health ministries, which are located in 11 eastern states from Maine to Florida. The system includes 33 acute-care hospitals, four long-term acute-care hospitals, 36 freestanding and hospital-based long-term care facilities, 12 assisted-living facilities, five continuing-care retirement communities, seven behavioral-health and rehabilitation facilities, 25 home health/hospice agencies, and numerous ambulatory and community-based health services. More information is available online at http://www.che.org.

About Oblicore

Oblicore is the leading provider of Service Level Management software. Our flagship product, Oblicore Guarantee™, automates, activates, and accelerates the monitoring, reporting, and management of all business technology service level agreements and service delivery for enterprises and service providers. An enabler of business management, Oblicore Guarantee™ allows organizations to understand the cost implications of service delivery agreements – in real time – for penalties, rewards, and new opportunities. For the first time, enterprises and service providers have complete visibility and can proactively manage service delivery across business and technology infrastructure from one solution.

Oblicore's software solutions are leveraged by both service providers and global 1200 enterprises, such as Vodafone, BT, Cable & Wireless, Verizon, France Telecom/Orange Business Services, Telecom Slovenia, Belgacom and AT&T to align their organizational performance with business objectives. Oblicore is headquartered in Waltham, Massachusetts, with offices across North America, Europe, and Asia Pacific. For more information, please visit http://www.oblicore.com.

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