With Oblicore Guarantee, companies are able to clearly define these services, improve operational performance, and managing costs.
WALTHAM, Mass. (PRWEB) September 5, 2008
Oblicore Guarantee, a leading solution for service level management, was nominated for its work with the multi-institutional health system, Catholic Health East. With nearly 50,000 employees over eleven states, Catholic Health East faced a challenge that many businesses are now coming to terms with: how to effectively manage their IT operations across disparate locations, but still meet the expectations of their "customer" organizations.
Oblicore Guarantee is a key component in Catholic Health East's efforts to establish organizational objectives and utilize comprehensive IT service level agreements with Regional Health Corporations. Oblicore exceeded expectations by giving Catholic Health East the ability to define innovative, business-oriented service measurements, and to support HIPAA requirements. With Oblicore Guarantee, Catholic Health East was able to increase its problem resolution rate from 57 per cent in 2007 to 97 per cent in 2008, while lowering costs and reducing labor.
"Healthcare providers are increasingly dependent on information systems to deliver safe and high quality care," says Donette Herring, CIO of Catholic Health East. "Oblicore's innovative alternative to the manual and labor-intensive reporting that healthcare providers are used to helps us focus on delivering value. It empowers us to align our business and IT objectives, and to provide quality service while saving time and cost."
"Demands facing healthcare providers are forcing organizations like Catholic Health East to streamline their IT and business departments and create value-added services, not only to the customers, but within the organization itself," added Michael Carabetta, CEO of Oblicore. "With Oblicore Guarantee, companies are able to clearly define these services, improve operational performance, and managing costs."
Carabetta will represent Oblicore at the award ceremony, which is scheduled for Monday, September 8th, at the Moscone Center in San Francisco, CA during the itSMF USA Fusion 08 conference.
About Catholic Health East
Catholic Health East, a multi-institutional Catholic health system co-sponsored by 10 religious congregations and Hope Ministries, is based in Newtown Square, Pennsylvania. Catholic Health East provides the means to ensure the continuation of the Catholic identity and operational strength of the sponsors' health ministries, which are located in 11 eastern states from Maine to Florida. The system includes 33 acute-care hospitals, four long-term acute-care hospitals, 36 freestanding and hospital-based long-term care facilities, 12 assisted-living facilities, five continuing-care retirement communities, seven behavioral-health and rehabilitation facilities, 25 home health/hospice agencies, and numerous ambulatory and community-based health services. More information is available online at http://www.che.org.
Oblicore is the leading provider of Service Level Management software. Our flagship product, Oblicore Guarantee™, automates, activates and accelerates the monitoring, reporting and management of the service portfolio and service level agreements for enterprises and service providers. An enabler of business management, Oblicore Guarantee™ allows organizations to understand the cost implications of both service catalog items and service level agreements – in real time – for penalties, rewards and new opportunities. For the first time, enterprises and service providers have complete visibility and can proactively manage service delivery across the business and technology infrastructure from one solution.
Oblicore's software solutions are leveraged by both service providers and global 1200 enterprises, such as AT&T, ABN Amro, British Telecom, Cable & Wireless, Chrysler, E.ON, France Telecom, ING, Lufthansa Systems, Siemens Medical Solutions, and T-Systems, to align their organizational performance with their business objectives. Oblicore is headquartered in Boston, Massachusetts, with offices across North America, Europe and Asia Pacific. Please visit http://www.oblicore.com for more information.