According to a recent study by the Joint Commission, the nation's most powerful hospital accrediting group, poor communication is the number one cause of death and serious injury in hospitals
Melville, NY (PRWEB) March 2, 2009
CosmoCom announced today the availability of the CosmoHealth™ and CosmoHealth ProActive™ applications on its flagship contact center platform CosmoCall Universe. The new applications are being showcased this week in booth 106 at the Blue Cross Blue Shield Association 2009 Customer Contact Center & Claims Conference in Orlando, FL, March 1-4. More information about the applications is available at http://www.CosmoCom.com/HealthCareContactCenter.
CosmoHealth is a Unified Customer Communications application for large health care campuses, which typically encompass many unconnected large and small contact center operations whose requirements are well beyond the capabilities of basic PBX and unified communication systems. With CosmoHealth, all of these diverse contact centers are consolidated into one unified platform, reducing costs and creating a consistent, unified patient experience that strengthens the bonds of trust between provider and patient and supports positive results.
CosmoHealth ProActive is a patient care outreach system that applies the efficiencies of predictive dialing technology to make outreach healthcare professionals more productive and cost effective. Proactive patient care via database-driven outbound telephone calls has been proven to reduce the overall cost of care while improving patient outcomes. This application has become a specialty for CosmoCom, and its knowledge and experience are packaged into the CosmoHealth ProActive application.
"According to a recent study by the Joint Commission, the nation's most powerful hospital accrediting group, poor communication is the number one cause of death and serious injury in hospitals," said Ari Sonesh, CosmoCom's CEO and Chairman. "In addition to its preventive value, good communication fosters the harmonious, stress-free environment that is most conducive to quality patient care. With our Consolidation 2.0 value proposition, healthcare providers can enjoy the benefits of improved communication while also reducing costs. That is the winning combination that everyone is looking for today."
CosmoCom will be exhibiting CosmoHealth and CosmoHealth ProActive in booth 106 at the Blue Cross Blue Shield Association 2009 Customer Contact Center & Claims Conference in Orlando, FL. The conference takes place at the Disney Contemporary Resort on March 1-4. Exhibits will be open March 2-3.
CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.
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