ABS Wins Three-Year Help Desk Contract with EmployBridge: Knowledge Center, Culture, Customer Service Are Key

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With over 140 locations throughout the U.S., EmployBridge, a national provider of staffing and workforce solutions, sought an IT solution to increase employee productivity. The firm chose ABS Associates (http://www.abs-inc.com) for its outsourcing help desk expertise, including ABShelp, the web-enabled knowledge center, which also incorporates comprehensive self-service options, such as an online knowledgebase and frequently asked questions. With both customer service and cost as key factors, EmployBridge selected ABS over an offshore alternative for its integrity, professionalism, and high-quality IT support and services.

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As we worked with EmployBridge, it became clear that cost was important but not at the expense of quality customer service

EmployBridge, the fastest growing national provider of staffing and workforce solutions, recently selected ABS Associates to deliver level one help desk support with remote capabilities to its employees in 143 locations nationwide. Headquartered in Atlanta, GA., ABS's newest client is looking to increase employee productivity through the faster, more efficient IT support available with tools like ABShelp™, ABS's state-of-the-art, Web-enabled Knowledge Center. The new three-year agreement also offers users robust self-service options including online FAQ and knowledgebase components.

Among the traits that eventually led EmployBridge to partner with ABS is a strong cultural fit between the two firms. "As I worked with the ABS team to develop an IT services plan that fits our needs, I saw firsthand the level of integrity and enthusiasm with which ABS manages problem-solving in the IT realm," said EmployBridge Vice President and Chief Information Officer Chris Loope. "I take comfort in partnering with a firm like ABS that shares EmployBridge's core values and customer-focused approach."

Through ABShelp™, EmployBridge employees will be able to submit service requests via the Web, e-mail, text chat, and telephone from anywhere at any time. With remote services supplementing ABShelp™, the total help desk solution extends a productive support option--one that even rivals the low-cost pricing of offshore outsourcing alternatives.

"As we worked with EmployBridge, it became clear that cost was important but not at the expense of quality customer service," said ABS Director of Business Development Stefan Schurman. "Of course we recognize that offshore providers are part of the competitive landscape, but fortunately the ABS service model allows us to offer cost-effective IT support while maintaining outstanding client satisfaction and service levels."

The ABS help desk also is staffed entirely with US-based professionals, a factor that did not go unnoticed by Loope and his team. "Certainly the offshore options we considered were attractive in many respects, but in the end, ABS was able to put together the 'complete' package for EmployBridge," said Loope.

About EmployBridge
EmployBridge is a leading provider of specialty staffing services and one of the largest privately held staffing companies in the United States with over 140 branches in 25 states. The company operates specific brands that focus on the following industries; transportation (ProDrivers®), logistics (ProLogistix®), specialty manufacturing (ResourceMFG®), professional (Resource Accounting® and Personnel One®) and a generalist staffing service (StaffingSolutions®). For more information, please visit employbridge.net.

About ABS Associates
ABS Associates, Inc. serves clients across the nation with comprehensive outsourced help desk, desktop, managed hosting, and network support and solutions. For more than 25 years, ABS certified support professionals have expertly delivered IT solutions, helping hundreds of companies control capital expenses and support costs, improve company focus, and increase end-user productivity. ABShelp™, the company's Web-enabled knowledge center, allows client firms from around the world to optimize information technology as it relates to their unique businesses. For more information, please visit abs-inc.com.

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Stefan Schurman


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