LiveHelpNow Releases Customer Service Software that Drives Sales

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LiveHelpNow announces official release of its new customer service software featuring full spectrum of help desk and CRM functions such as Live Chat, Ticket-Email system and Knowledge base management. All features of the software are fully integrated into an easy to use operator panel. Software's analytics module offers variety of reports giving full overview of the business and website performance.

customer service software that just works

For $9 per month Rings2Fit was able to increase sales by 25% only one week after implementing LiveHelpNow live chat system on its website, and this is impressive, to say the least.

LiveHelpNow, the leading provider of help desk and customer service software for businesses worldwide, has announced the official commercial release of its fully featured customer service software suite. The solution offers a free, no obligation 30 day trial which will allow businesses the opportunity to test-drive the software, see the benefits and realize the awesome impact on business' bottom line the LiveHelpNow system creates after only one week of the implementation on a website.

LiveHelpNow has been providing customer service and help desk solutions for businesses that feature online commerce since 2003. As one of the leading companies in the area of help desk software, LiveHelpNow has a reputation for providing small and medium size businesses with solutions that help provide higher levels of customer service, which results in higher conversion rates, improved customer loyalty and increased sales.

With so many help desk products available, many have wondered how LiveHelpNow has distinguished itself as a leader in this industry. One of the keys to this is the experience of LiveHelpNow CEO, Michael Kavinson and CTO Michael Kansky. For 25 years Mr. Kavinson has been a leader in the consulting industry and has provided award-winning customer service solutions to some of the world’s top businesses. Mr. Kansky rounds out the team with his understanding of company formation and software development. Together they have designed, put together a professional team and developed LiveHelpNow, which features four core products: Live Chat, Ticketing System, Knowledge Base management and Analytics. Using these four powerful tools, LiveHelpNow helps businesses of any size deliver first-rate customer service and stand out as a competitive entity in their markets.

As businesses grow, the old idiom “The customer is always right” becomes more and more important. However, as a business grows, customer service becomes harder to provide. With the online tools offered by LiveHelpNow this problem can be circumvented.

James Napoli, Intelegym, Inc., sums it up this way, “The larger we grew, the larger our customer service load became and the cost involved in supporting that load over the phone became enormous. We tried some of the other help desk solutions out there, but none of them were particularly effective. They were either too complicated to use or they just didn’t work. Fortunately, LiveHelpNow provided an easy to install online solution that gave all of our support agents a more powerful way to reach customers and provide better service in a much more cost-effective and stress-free manner. For us, this has resulted in a dramatic increase in sales and decrease in our customer support costs.”

"For $9 per month we were able to increase our sales by 25% only one week after implementing the LiveHelpNow live chat system on our website, and this, is impressive, to say the least.", said Howard Lavitarian, Rings2Fit, Inc.

The LiveHelpNow customer service software solution provides four core products. The first of these is Live Chat System. Live Chat Software allows businesses to interact with customers personally; much like you would connect with them in a retail store setting. Live Chat works via your Website and allows website operators to chat with customers or potential customers who are currently browsing the site.

The second tool in the LiveHelpNow arsenal is the ticketing system. This powerful enquiry management tool provides a Web based help desk solution. Rather than receive multiple e-mails for one problem, customers can contact your business directly and your employees will have access to notifications and prioritized problems and solutions.

Thirdly, the Knowledge Base management system, which can be used by both customers and employees, allows direct access to some of the most frequently requested information about your business and products. This information can also be published and custom branded on business' website, allowing 24/7 access.

Finally, the Analytics System provides reports that include Live Chat, Ticketing and Knowledge Base performance as well as chat times, visitor geographic locations, wait times, ticket response times, operator performance, website traffic statistics and other data that can be used to focus your marketing efforts.

LiveHelpNow is the help desk of the future that is available now. In fact, the LiveHelpNow development team is so convinced that their product will help your business that they are offering a free 30-day trial period for your company to use a fully featured version of the product. Try LiveHelpNow today and prepare to be amazed with results it'll produce for your e-business.


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Edward Perelman
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