With a growth rate in excess of 40% per month, even a company as lean as Zendesk needs outside capital to fund its operations
Copenhagen, Denmark (PRWEB) June 20, 2008
Zendesk, creator of the first and only true "Help Desk 2.0" solution, today announced that it has raised $0.5M from private investors. The group of friends and angel investors includes successful serial entrepreneur and Pageflakes co-founder Christoph Janz, who joins the company's Board of Advisors.
Zendesk is a hosted Software-as-a-Service (SaaS) help desk solution which requires no downloads or installations and can be set up by anyone overnight. Combining a professional-grade feature set with a beautifully simple Ajax-based user interface, Zendesk makes customer service agents more productive - and happy. More than 2,100 companies from all over the world have already signed up for Zendesk, including hip Web 2.0 startups like Coupa, EditGrid and Webexpenses, as well as companies from traditional industries like TETCO (convenience stores) and Oxford University Press (publishing).
"Almost every company is familiar with the problem: You get questions, suggestions and support requests via a variety of channels, and you need a solution that lets you efficiently consolidate, track and respond to the customer feedback," said Christoph Janz. "Existing solutions are expensive, painfully difficult to set up and hard to use. With Zendesk, finally someone has created an elegant solution that meets the needs of small and medium-sized businesses - and is catapulting the help desk software industry into the '2.0' era."
"With a growth rate in excess of 40% per month, even a company as lean as Zendesk needs outside capital to fund its operations," stated Mikkel Asger Svane, co-founder and CEO of Zendesk, adding: "We're delighted that we've been able to win the support of a group of fantastic people. Working with Christoph in the last couple of weeks was tremendously valuable and we're thrilled to welcome him as an investor and member of our Advisory Board."
"It's not sexy, like some social networks, but it is useful and fully featured," said GigaOm. "Just like 37Signals offers you project management tools or hosted chat, Zendesk offers you a simple way to manage all incoming help desk inquiries."
Zendesk offers an on-demand Software-as-a-Service (SaaS) solution to help desk management that is easy to set up, maintain and use. The product combines superb usability with unique features such as tagging, native email integration and community-aided support via forums. Zendesk also offers a powerful API and integrations with third-party applications like Harvest Time Tracking and Microsoft Active Directory. Thanks to its radically new approach and an attractive pricing model, Zendesk provides dramatic cost savings to companies while enabling them to offer first-class customer service and capitalize on valuable user feedback. Founded in August 2007 and headquartered in Copenhagen, the company is an up-and-coming contender in the "Enterprise 2.0" arena and is geared to shake up the multi-billion dollar help desk software industry.
About Christoph Janz
Christoph is a serial entrepreneur with more than twelve years of experience in the software and Internet business. Back in 1997 he co-founded German Internet startup DealPilot, one of the first comparison shopping services, funded by Bertelsmann and later acquired by Shopping.com. In 2005 he co-founded Pageflakes (http://www.pageflakes.com), a leading personalizable homepage backed by Balderton Capital and recently acquired by LiveUniverse.