Introducing CLIENT2CENTRAL.COM: the Help-desk Web Application that Gives Smaller Businesses the Power to Provide Big-Business Customer Support
C2C BALLOON, a pioneering web application developer, today announced a breakthrough web-based help-desk application specifically designed for small to medium businesses. Called Client2Central, the application solves the main issues that have kept these businesses from providing the high level of customer support required in today's competitive environment, thus offering them an important advantage over their competitors.
São Paulo, SP (PRWEB) May 7, 2009 -- C2C BALLOON, a pioneering web application developer, today announced a breakthrough web-based help-desk application specifically designed for small to medium businesses. Called Client2Central, the application solves the main issues that have kept these businesses from providing the high level of customer support required in today's competitive environment, thus offering them an important advantage over their competitors.
Client2Central - The help-desk web application
Client2Central is the only such application specifically designed for smaller companies whose support staff must multi-task, as opposed to having staff that is dedicated solely to help-desk functions. And through technical innovation, Client2Central is able to provide full-featured help desk support at economy pricing. Its entry-level plan is completely free, allowing the small business owner an opportunity to experience the benefits. And there is no sign-up fee, no contract commitment, no cancellation fee.
"The few existing web-based help desk applications have a number of obstacles for a small business," said Horacio Poblete, one of C2C's co-founders. "Basically it comes down to three areas: economy, ease, and efficiency."
And while it is highly advanced in its features, Client2Central is extremely user-friendly -- simple enough so that "even a business that is not technologically sophisticated can be up and running in the time it takes to eat a sandwich for lunch" said Poblete. The company is so pleased with the application's ease of use, they have made a working demo available for a trial run on the Client2Central web site. Besides its ease, because it's web-based, Client2Central takes care of all technical maintenance. There's no worry about servers, upgrades, security holes, etc.
In terms of efficiency, Client2Central provides a foolproof ticket system that tracks each support query in one centralized location, from the moment it comes in, to the time it's resolved, eliminating duplication of effort or conflicting answers by different support staff. In addition, the system makes it easy for the support agent to save an answer in a centralized knowledge database of frequently asked questions, easily searchable by all support staff (whether it's one person or 10 different people) so that future queries on the same issue can be answered more easily and efficiently. The result is that customer queries are handled quickly, centrally, expertly, with a minimum drain on the business's resources.
Importantly, Client2Central has focused on solving a problem that has frustrated many help-desk systems: getting a higher percentage of feedback from customers about their satisfaction with the support provided. Client2Central features what it calls "Feedback Mood Faces" to make it more inviting for customers to provide feedback. These Mood Faces appear within seconds after the support issue is resolved -- five brightly color-coded faces with different expressions. Because the Mood Faces are friendly and appealing, as well as fast and easy to use, customers are more likely to comply, providing clients with a higher percentage of useful feedback in real time -- which offers them an immediate opportunity to maintain customer loyalty by following up on any complaints.
In an era when customer loyalty can provide an important edge for any business, small or large, Client2Central gives the smaller business the means to stay a big step ahead.
For more information, please visit:
Client2Central (Application)
C2C Balloon (Company)
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