HOLT CAT® Selects Service Pro software by MSI to Bring Together Equipment Product Support, Field Service Management Operations in a Single System

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Texas Heavy Equipment and Engine Dealer Selects Service Pro to Gain Insight, Efficiency in Equipment Product Support, Preventive Maintenance and Repair Processes, Provide Mobility for Service Technicians, in One Integrated System

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“MSI is thrilled to help HOLT CAT® build on their reputation for service excellence with integrated field service software that will benefit customers, technicians and service operations staff alike.” - Harvey Shovers, MSI President

MSI, a leading developer of field service management software, announced today that HOLT CAT® - the largest Caterpillar dealership in the United States – has selected Service Pro software for equipment product support and field service management. HOLT CAT will use Service Pro to gain insight and efficiency in equipment product support, preventive maintenance and repair processes, and provide mobility for service technicians, all in one integrated system.

Established in 1933, HOLT CAT sells, rents and services Caterpillar® machines, engines, generator sets and trucks in a 118-county Texas territory for construction, mining, industrial, petroleum and agricultural applications. HOLT CAT is one of the world’s largest providers of parts, maintenance, repair and rebuild services for Cat machines and is a recipient of the Caterpillar “Circle of Excellence” award.

Continued growth of HOLT CAT’s product support business and staff, encompassing equipment preventive maintenance, repair, installation and inspection work done in the field, increased strain on service operations being managed with several legacy systems. To eliminate manual or duplicate work and improve visibility and reporting, HOLT operations and IT staff sought to identify a single solution for managing field service operations. HOLT ultimately chose Service Pro, an enterprise application that addresses the entire spectrum of field service needs, from call taking and scheduling to service contracts and technician mobility.

MSI’s Service Pro field service management application is designed to improve equipment product support and field service with a single system for field and office workers. Inclusive of deep functionality for managing service operations such as CSAs in the back office, visual, GPS-enabled, drag and drop scheduling, a native mobile technician app which works in connected or disconnected environments and in-depth integration to DBS (Dealer Business System), Service Pro will automate several important product support processes for HOLT CAT.

“We reviewed several software options, and MSI’s solution demonstrated the Caterpillar-specific service functionality, DBS integration and technology that will meet our current needs, as well as many additional capabilities to grow into in the future,” said Elaine Hicks, CIO for HOLT CAT. “Our partnership with MSI will equip HOLT CAT product support staff with more functionality, management with better business intelligence and reporting, and service technicians with mobile tools to be more effective in the field.”

“HOLT CAT customers have come to expect excellence when it comes to their service experience,” said Harvey Shovers, MSI Data President. “MSI is thrilled to help HOLT CAT build on that foundation as they continue to grow with cutting-edge, integrated software that will benefit customers, technicians and service operations staff alike.”

Service Pro includes capabilities for managing end to end equipment field service business processes, including:

  • Calls
  • Scheduling and Dispatching
  • Work Orders
  • Service Contracts
  • Equipment Assets
  • Parts and Inventory
  • Segments
  • PM Auto-Scheduling
  • Inspections
  • Stakeholder Portals
  • DBS (and other ERP) Integration

Equipment manufacturers and dealers, including Caterpillar dealers, utilize MSI software to centrally manage and more efficiently deliver field service work, including repairs, preventive maintenance, installations and inspections, both in the office and in the field.

About HOLT
HOLT CAT® sells, rents and services Caterpillar® machines, engines, generator sets and trucks in a 118-county Texas territory spanning from the Red River to the Rio Grande. HOLT offers total machine and engine rebuild capabilities, sells used equipment around the world and fabricates its own line of land clearing equipment and HOLT Spray King® water tankers. HOLT is the dealer for Link-Belt Cranes in the Eastern half of Texas as well as the El Paso area. They are the dealer for AGCO/Challenger and Claas farm equipment for the Eastern half of Texas and portions of Arkansas, Missouri and Louisiana. SITECH Tejas, another division of HOLT, is the authorized dealer for Trimble Heavy and Highway construction products and services, as well as AccuGrade grade-control products in the same 118 county territory of Texas.

The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. Peter M. Holt, Chief Executive Officer of HOLT CAT, is the great-grandson of Benjamin Holt, who in 1904 developed the first successful track-type tractor which he named the “Caterpillar.” HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service. The HOLT CAT team is committed to providing rock solid stability with superior products and services to heavy equipment and engine users from Brownsville to Texarkana, Texas.

About MSI
MSI develops enterprise, scheduling and mobile software that helps companies improve the productivity of their field workforce. World class service organizations rely on MSI’s powerful suite of field workforce software to automate field service, inspections, site surveys, audits, reporting and other critical field-driven business processes. MSI replaces paper and disconnected spreadsheet-based business processes with highly efficient, end-to-end processes through the combination of mobile technology for field workers and ERP, CRM and accounting systems integration. Whether deployed in the cloud or on-premise, MSI field workforce software applications are easy to acquire, easy to deploy and deliver enterprises with rapid return on investment. For more information, please visit http://www.msidata.com.

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Mike Pandl
MSI Data
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