OCS HomeCare and NRC Picker Announce HHCAHPS Partnership for Home Health Agencies

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Enhanced HHCAHPS offering leverages the best of both organizations. This strategic partnership combines world-class patient satisfaction surveys and patient-centric research with the most accurate home health performance improvement benchmarking and reporting in the industry.

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We are excited about partnering with NRC Picker. This partnership offers clients enhanced access to insightful analytics information and choices for their Home Health CAHPS Surveys

OCS HomeCare, the national leader in performance improvement benchmarking, reporting, and analytics for home health and hospice organizations, and NRC Picker, an industry expert in healthcare research and improvement metrics, have formed a strategic partnership to deliver a reliable, affordable, and powerful Home Health CAHPS (HHCAHPS) solution for home health care agencies—Satisfaction Snapshot.

NRC Picker is recognized as a market leader in delivering patient satisfaction surveys, statistics, reporting, and improvement solutions in the hospital industry. OCS HomeCare is the foremost data intelligence company with more than 14 years experience serving the reporting and analytics needs of home health care and hospice agencies.

“We are excited about partnering with NRC Picker. This partnership offers clients enhanced access to insightful analytics information and choices for their Home Health CAHPS Surveys,” says Christine Lang, vice president of OCS HomeCare. “We are delighted with the flexibility of the NRC organization and that our clients have embraced working with NRC Picker. Plus, the feedback our customers have given us about their client services has been tremendous.”

This partnership capitalizes on the strengths of both organizations for the benefit of home health agencies that want an enhanced, flexible, and powerful HHCAHPS solution. NRC Picker will provide patient satisfaction surveys and research, while OCS will provide industry-leading reporting and integration of patient satisfaction data with clinical and financial performance metrics.

This HHCAHPS solution is especially significant because it provides home health agencies with knowledge that helps drive decision support and performance improvement. Home health agencies will meet all of the Medicare HHCAHPS Survey and submission requirements, plus get concise monthly reports that offer HHCAHPS comparisons of quality measures against home health peers, along with the most relevant and meaningful information.

The HHCAHPS reporting in Satisfaction Snapshot delivers a succinct and comprehensive overview that has each publicly reported domain, along with the specific question results, trends, and key benchmarks. The reporting follows with meaningful and detailed insight into each of the five publicly reported domains to provide understanding into sub-population trends, offer ideas for improvement in areas with poor performance, and optionally share specific patient comments.

“To meet the upcoming deadline, each agency must select a survey vendor immediately,” said Jason Rau, president of NRC Picker. “Our partnership with OCS simplifies the process, enabling agencies to partner with both the industry leader in home health care and the industry leader in healthcare measurement and improvement,” he said. “Our integrated HHCAHPS measurement solution will not only expedite agencies’ efforts to improve the patient experience, it will also help caregivers deliver patient-centered care.”

Home health agencies are required to comply with HHCAHPS and start submitting data by October 1, 2010, or risk a 2 percent reduction in Medicare reimbursement. For more information about Satisfaction Snapshot, the HHCAHPS solution from OCS HomeCare and NRC Picker, please visit the websites listed below.

About OCS HomeCare
OCS HomeCare empowers home health and hospice organizations with results-driven data intelligence, plus the largest and most accurate homecare database in the industry. Homecare providers, payers, associations, government agencies, vendors, and consultants all turn to OCS to elevate decision-making, raise the bar on results, and bring home positive outcomes. For more information about HH-CAHPS, please visit ocshomecare.com, write to hhcahps(at)ocsys(dotcom), or call 888.325.3396.

About NRC Picker
NRC Picker is passionate about patient-centered care and always dedicated to measuring and improving the most important aspects of the patient experience. NRC Picker's comprehensive approach to integrated research, evidenced-based best practice recommendations and quality improvement helps clients achieve successful patient-centered care environments. For more information, visit at NRCPicker.com or call 800-388-4264 to learn more.

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Scott Smith

Eva Fujon