"I will share...best practices that can help CEOs to get call center issues out of the board room."
--James P. Dunn, CEO, TelStar Hosted Services, Inc.
Leesburg, VA (PRWEB) October 21, 2011
James P. Dunn, CEO, TelStar Hosted Services, Inc., “Your Call Center in the Cloud!™”, will conduct a free webinar on Appraising Call Center Performance and Leveraging the Cloud, on Tuesday November 8, 2011 at 2:00 PM EST/ 11:00 AM PST. Register for the Appraising Call Center Performance and Leveraging the Cloud webinar on TMCnet.com; sponsors include Vocalcom and Customer Interaction Solutions magazine.
James Dunn is currently CEO of TelStar Hosted Services, the exclusive hosted provider of VOCALCOM call center technology in North America. Sign up for TelStar Hosted powered by Vocalcom, and receive the first month’s monthly recurring charges free with a term contract during the month of October.* TelStar Hosted trades capital expenses for manageable monthly expenditures, with reliable hosted call center solutions that scale to meet your business needs.
James Dunn has spent over 30 years in the information and telecommunications industries in executive management roles. Prior to joining TelStar Hosted, James was a founding member and managing partner for D Partners, a boutique consulting firm focused on transforming tough business situations into profitable business ventures in the High Tech, Financial, BPO and Customer Care industries. Part of his work at D Partners consisted of conducting enterprise performance appraisals on behalf of investors and business owners for call center businesses.
James will provide call center managers with a methodology for conducting objective, pragmatic analyses of the operating and financial state of call center services. This will include how to measure and improve a call center’s performance and reduce risks. James can advise call center managers on creating and prioritizing strategic and tactical action items to meet profitability, cost control, sales effectiveness and operational efficiency goals, and how to develop a near-term implementation plan with measurable performance targets and accountability.
Secondly, James will provide an overview of how cloud-based call center services can help call center managers to improve the efficiency and effectiveness of inbound, outbound or blended call center services, such as customer care or help desks, or outbound telemarketing and sales. James will also provide information on how to evaluate a call center service provider.
What will attendees learn?
- How to assess a call center’s operating and financial efficiency
- How to set goals to improve profitability, cost control and effectiveness
- How to set performance targets and measure accountability
- Advantages of cloud based call center solutions
- What to look for in a call center service provider
Who should attend?
- CEOs who want to get call center issues out of the board room
- COO, CIO, CTO, Operations Management, Contact Center Director
- Call center managers facing hardware/software issues and rising maintenance costs in their call center
- Managers responsible for improving the customer experience
- Managers and Directors of business units that rely on call center technology
- IT leadership interested in learning more about call center management and cloud-based technology options
- Small business owners that run an operation with high volumes of phone calls
“I am excited to conduct this webinar and share what I have learned over many years of managing and analyzing call center services,” said James P. Dunn, CEO, TelStar Hosted. “These are best practices that can help CEOs to get call center issues out of the board room and help other C-level executives to benefit from their call center investment and really contribute to their bottom line by managing call centers more effectively and efficiently,” James continued. “I hope to share some of my secrets with participants at both the manager and the C-level,” he concluded.
VOCALCOM S.A. is a global leader in manufacturing and implementation of Call Center Technology Solutions. Over 5,000 call centers and over 650,000 agents in 3,500 companies spread over 41 countries are using Vocalcom’s dialer features around the world. VOCALCOM North America is a wholly owned subsidiary of VOCALCOM S.A. With 17 offices worldwide, VOCALCOM is a global leader in manufacturing and implementation of Call Center Solutions.
For more information please contact sales(at)vocalcomusa(dot)com or call at 1-88VOCALCOM (1-888-622-5266).
About TelStar Hosted Services, Inc.
TelStar Hosted Services Inc., “Your Call Center in the Cloud,” is a leading hosted call center technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging. TelStar Hosted helps top companies to gain prominence by meeting their goals to acquire, service and retain customers. Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center (updating to SSAE 16), our IT Services are delivered by our service-oriented, highly professional team. By offering Communication-as-a-Service (“CaaS”) via the cloud that is affordable, scalable, flexible, stable and reliable, TelStar Hosted saves clients’ money and allows clients to focus on their core business.
For more information, or to set up an appointment at the ATA Washington Summit October 9 – 12, 2011, please contact Meghan Harris, SVP and CMO, TelStar Hosted Services Inc., mharris(at)telstarhosted(dot)com, 571.252.3013 or visit http://www.telstarhosted.com.
*First month’s monthly recurring charges free on the Vocalcom solution with a term contract during the month of October.
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