Mike’s previous experience and demonstrated successes are a welcome addition to lead FreedomVoice’s U.S. based Customer Care team to the top of the industry.
ENCINITAS, CA (PRWEB) March 14, 2013
FreedomVoice, one of the largest US providers of cloud-based VoIP phone systems, today announced the hiring of Mike Williams as Director of Customer Care to expand the management team and to help with growth and expansion of the company.
Mike brings more than 20 years of Senior Leadership to the FreedomVoice team focused on the development and execution of best in class Customer Care Organizations and the development of world class channel support programs. Mike created, launched and provided leadership for the Network Operations Center ( NOC ) and Professional Services Practice for Altura Communications Services, one of Avaya’s top 10 National Platinum Business Partners. He was the driving force behind these organizations being rated number one in customer satisfaction in the telecommunication industry for nine straight years.
Williams’ passion for exceeding customer expectations combined with a deep understanding of the industry and knowledge of the technologies that drive FreedomVoice are reflected in his customer-centric approach to Customer Care.
"FreedomVoice prides itself on delivering a first-class customer experience,” said Eric Thomas, CEO and Founder of FreedomVoice. “Mike’s previous experience and demonstrated successes are a welcome addition to lead FreedomVoice’s U.S. based Customer Care team to the top of the industry.”
Prior to joining FreedomVoice, Mike held executive management positions in customer care, professional services, strategic account management, sales engineering and training at Altura Communication Solutions and Fujitsu Business Communication Solutions.
FreedomVoice was founded in 1996 and today serves nearly 30,000 customers nationwide. It got its start providing virtual phone systems to small businesses and Fortune 500 companies alike. This service remains a key offering from FreedomVoice, including business-enhancing features such as 800 numbers, an auto attendant, call forwarding, and voicemail-to-text. FreedomVoice launched the FreedomIQ hosted VoIP phone system service in 2006, responding to overwhelming business demand for cloud-hosted phone service. All of FreedomVoice’s platform technology has been developed in-house to provide a unique, customizable, and flexible solution that works with any company’s workflow. Based in Encinitas, Calif., FreedomVoice is privately-held and remains profitable through strategic partnerships and the agility to develop new technologies ahead of the curve.
“FreedomVoice” and “FreedomIQ” are registered trademarks of FreedomVoice Systems.