TelStar Hosted Services Inc., A Leading Provider of Hosted Call Center Services, Announced CEO James P. Dunn will Anchor Conference Session at ITEXPO and Sponsor Event

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CEO James P. Dunn of TelStar Hosted Services, Inc, “Your Call Center in the Cloud!”, will anchor a panel covering “What’s Really Driving the Hosted Customer Care Trend?” The panel is part of a summit at ITEXPO focused on cloud-based Communication-as-a-Service, and how these services drastically lower capital expenditures, reduce project risk, and increase service agility and value. In addition, TelStar Hosted was named a Silver Sponsor of ITEXPO.

TelStar Hosted Services, Inc. www.TelStarHosted.com

TelStar Hosted Services, Inc.

"We are thrilled to show how this hosted customer care trend can help companies to meet their goals to acquire, service and maintain customer relationships."
-- James P. Dunn, CEO

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TelStar Hosted Services, Inc., and TMC today announced that CEO James P. Dunn of TelStar Hosted Services Inc., a leading provider of hosted call center services in the cloud, will be anchoring a conference session within the ITEXPO Cloud Communications Summit entitled “What’s Really Driving the Hosted Customer Care Trend?” on September 15, 2011 at 9:00am. In addition, TelStar Hosted will be a Silver Sponsor of ITEXPO West, September 13-15, at the Austin Convention Center, Austin, Texas. Visit the TelStar Hosted at ITEXPO webpage or contact mharris@telstarhosted.com to set up a meeting at ITEXPO.

ITEXPO is the world’s largest and best-attended communications and technology trade show, currently ranked as the #3 fastest-growing event on Trade Show Executive Magazine’s Fastest 50 List. TMC expects to accelerate ITEXPO West’s growth by bringing the show to Austin, one of the fast-growing technology hubs in the U.S.

TelStar Hosted Services Inc. has helped top companies to gain prominence by meeting their goals to acquire, service and retain customers. By offering Communication-as-a-Service (“CaaS”) via the cloud that is fast, flexible, scalable, stable and reliable, we save our clients’ money and let our clients focus on their core business.

In addition to exhibiting their latest technologies, TelStar Hosted Services Inc.’s CEO James P. Dunn will anchor a panel on “What’s Really Driving the Hosted Customer Care Trend?” This session will discuss how hosted solution deployments continue to be a fast-growing trend and more and more companies continue to move toward a hosted solution, especially within the customer care market. The panel will address the reasons for this trend, namely that hosted models provide several benefits in comparison to legacy on-premises systems.

Today’s hosted call center solutions are scalable, secure, robust, and simply provide better financial benefits. The hosted model reduces the cost of ownership where enterprises pay only for what they use, and provide the flexibility to ramp up their services in peak seasons. With hosting, you can shift your expenses from CAPEX to a friendlier OPEX model, and can integrate existing investments and leverage in-house expertise.

Further, new service channels like mobile applications, text messaging, and social media are gaining popularity. Companies want to adopt a variety of new technologies, yet still deliver an integrated, cohesive experience. During this session, panelists will share new interaction tactics and technologies that companies are using effectively now, as well as showcase some emerging innovations that will continue to drive the migration from on-premises to hosted contact centers.

"We are extremely excited to be part of such a well-attended and respected industry event. We are thrilled to show how this hosted customer care trend can help companies to meet their goals to acquire, service and maintain customer relationships. As a leading provider of hosted call center services, we offer experience and perspective to enable any business with a call center, help desk or sales center to use our hosted services to drive revenue, reduce capital expenditure, and maintain business focus,” remarked James P. Dunn, CEO, TelStar Hosted.
“TelStar Hosted Services Inc.’s technology addresses a wide range of topics that are covered in detail at ITEXPO, especially in the Call Center Agenda track, and we’re honored to include TelStar Hosted Services Inc. amongst our list of event sponsors and speakers,” said Rich Tehrani, CEO and conference chairman for TMC.

About TelStar Hosted Services, Inc.
TelStar Hosted Services Inc., “Your Call Center in the Cloud,” is a leading communications-as-a-service technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging via the cloud. We allow clients to trade capital expenditures for operating expenses, and stay focused on their core business. Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center, our affordable, scalable, flexible, stable and reliable IT Services are delivered by our service-oriented, highly professional team.

For more information, please contact Meghan Harris, SVP and CMO, TelStar Hosted Services Inc., mharris(at)telstarhosted(dot)com, 571.252.3013 or visit http://www.telstarhosted.com.

About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.

Registration for ITEXPO is now open. Exhibit and sponsorship opportunities are available, contact TMC’s Joe Fabiano at (203-852-6800 x132) for more information. Members of the media can reserve press credentials and receive more information by contacting Todd Keefe, todd@firpr.com, 617-262-1968 x 10, or visit http://www.tmcnet.com.

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