Hampton Inn Tropicana Increases Sales and Efficiency with Online Sales Solution

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Largest Property in the Brand Frees Salespeople from Spreadsheets, Helps Close Deals during Client Visits with Real-Time, Web-Based Reports from hotel SystemsPro

Hampton Inn Tropicana

hotel SalesPro is designed with sales people in mind, and the support is fast and professionally handled by people who understand our business.

The largest hotel in the Hampton Inn brand increases sales and saves valuable staff time with an online hotel management software solution.

Hampton Inn Tropicana, a 322–room Las Vegas property, recently installed the hotel SalesPro automated hotel software solution from hotel SystemsPro, a leading provider of high performance ASP-based enterprise solutions for hotel companies. The property’s salespeople work more efficiently and provide better service to clients than ever before thanks to the new web-based system.

Improvement over earlier, property-based solution
“hotel SalesPro is very easy to use and our team learned it quickly,” said Mitchell Hirschman, director of sales for Hampton Inn Tropicana. “This was a great improvement over our earlier property-base sales system. The new system also interfaces with OnQ, which enables us to have accurate availability when we book group business. hotel SalesPro is designed with sales people in mind, and the support is fast and professionally handled by people who understand our business.”

“hotel SalesPro saves me time doing the manual paper work and gives me more time to sell,” said Ivonne Heringer, sales manager for the property. “It creates a more efficient sales process.”

These efficiencies include:

  •     Real-time web-based room availability that lets salespeople close deals more quickly while they are at a client site.
  •     Links to Google Maps that make it easy for the hotel’s salespeople to print call reports with directions to meeting locations.
  •     Real-time revenue and Top Account reports that are always available for salespeople to evaluate each client’s performance.

“hotel SystemsPro is a valuable partner for Interstate Hotels & Resorts,” said Denny Stewart, senior vice president sales & marketing for Interstate Hotels & Resorts/Crossroads Hospitality Division. “hotel SalesPro delivers the reporting, ease of use, and communications that keep my company informed on sales performance and goals at the property level and enable our corporate offices to oversee operations and provide assistance.” Stewart said hotel SystemsPro worked with Interstate to add at no cost customized group rooms summary reporting, and group sales success reports that measure performance. “The hotel SalesPro ‘cloud’-based system and reports make it easy for regional VPs and property execs to access information they need to optimize sales performance from any location.”

Salespeople work effectively away from the office
“Our salespeople are frequently away from the office,” said Hirschman. “hotel SalesPro’s web-based architecture means they always have current client information when they travel. This gives them the confidence to close business in a client’s office.”

OnQ interface helps book group business.
“The hotel SalesPro system interfaces with OnQ, the Hampton Inn Tropicana’s PMS system, so our group pick-up information is always current,“ Heringer said. “I can pull up any of my groups and know I have an up-to-date view of its performance.”

Reports available in real time
Heringer also values the system’s flexible reporting. “My Top Accounts report is important to me because I can immediately see my most valuable clients. This helps me focus my attention on our largest revenue producers.”

Service is exceptional
Heringer is also impressed with her tech partner’s people. “The hotel SystemsPro team is the most responsive I have every worked with,” she said. “They are professional, experienced hotel people who return our calls quickly. This is important with any technology. The company’s support team listens to our needs and works with us to deliver the functionality we need to be successful.”

About Hampton Inn Tropicana
The newly renovated Hampton Inn Las Vegas Hotel Tropicana® brings a fresh island breeze to the desert. As the closest Hampton Inn to the world-famous Las Vegas Strip, fine dining, shopping and world-class entertainment are just minutes away. Guests enjoy the property’s refreshing Lagoon pool and flowing waterfall, whirlpool spa, 24-hour fitness center, complimentary high speed Internet access, fully-equipped business center and more. With 322 spacious guest rooms and suites, and more than 10,000 square feet of meeting and event space, the Las Vegas Hampton Inn Tropicana is the perfect Las Vegas hotel off the strip for large conferences, weddings, or family getaways. For more information please visit hamptoninntropicana.com. The Hampton Inn Tropicana is operated by Interstate Hotels & Resorts (http://www.ihrco.com), the nation’s largest independent hotel management company.

About hotel SystemsPro
Founded in 1996, hotel SystemsPro is a technology company operated by hospitality professionals who provide high performance ASP-based enterprise and property solutions. Ihotel SystemsPro enables hotel companies to grow market share through better management of assets, increased sales, reduced operating expenses, and a higher quality guest experience. The company partners with clients to provide solutions that scale across a broad range of properties in North America and around the world. Whatever the size of the property operator or its challenges, hotel SystemsPro solutions do the heavy lifting for operators to streamline operations and boost staff productivity and profitability. Our solutions include hotel SalesPro, hotel CateringPro, hotel ServicePro and hotel WebSpace. For more information, please visit hotelsystemspro.com/.

hotel SalesPro is a multi-property ASP sales and catering system with scalable functionality that increases sales efficiency for hotel chains and independent properties. hotel ServicePro is an economical hotel maintenance solution that preserves property asset value and improves guest service by automating the communication, scheduling, tracking and reporting of tasks surrounding best practices, guest requests, safety requirements and preventive and equipment management. hotel WebSpace is an effective new online marketing solution that drives market share for hotel companies.

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Mitchell Hirschman

Lana Perkins
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