The reseller agreement between CosmoCom and HP makes sense
Melville, NY (PRWEB) January 29, 2009
CosmoCom announced today a global reseller agreement with HP that will provide enterprises and telecom service providers with a unified contact center and media platform. The integrated solution can help companies reduce cost and time-to-market as their contact centers handle customer inquiries through live operations and automated voice response systems.
Under the agreement, HP will become a global reseller of CosmoCom's CosmoCall Universe™ (CCU), an all-Internet Protocol (IP) contact center platform. The agreement will enable HP's direct sales force and its channel partners to resell CCU worldwide integrated with the HP OpenCall Media Platform (HP OCMP).
The integrated offering brings together CosmoCom's leadership in next-generation contact centers with HP's highly successful voice and video services platform, its integration services organization, and its worldwide support capability. Customers that use the HP OpenCall Media Platform with CCU will be able to develop contact centers more rapidly and deploy them more securely.
CosmoCall Universe provides the live communication side of the platform, with its unified contact center suite that includes inbound and outbound ACD (Automatic Call Distribution), CTI (Computer Telephony Integration), and a full complement of reporting and administrative tools. It is a high-capacity, high-availability, multi-tenant platform that supports multi-channel contacts via telephone, videophone, live internet, and e-mail.
The HP OpenCall Media Platform is an advanced, IP-based media server that integrates easily with existing network architectures, allowing service providers to rapidly capitalize on a variety of business opportunities such as large-scale interactive voice response (IVR) applications, unified communications, contact centers and entertainment services. Additionally, the HP OpenCall Media Platform is designed to protect the value of service providers' investments with the media resource function (MRF) and video capability that enable it to support IP Multimedia Subsystem (IMS)-based services.
"The reseller agreement between CosmoCom and HP makes sense," said Daniel Hong, Lead Analyst of Customer Interaction Technologies at Datamonitor. "CosmoCom broadens its channel with HP, while HP gains a product line that complements its OpenCall Media Platform."
"This new integrated offering brings together CosmoCom's deep contact center industry knowledge and experience with HP's great market presence, as well as its traditional technology strengths," said Ari Sonesh, CosmoCom CEO. "Both companies will benefit as HP and its global reseller channels address major enterprise and carrier opportunities."
"Service providers can now deploy carrier-grade contact centers at lower cost and in less time," said Jean-Pierre Allegre, Manager, Rich Communication Product Management, Communications and Media Solutions, HP. "HP is committed to helping service providers deliver the highest quality customer support, both self-service and live response."
CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.
Media Contact for CosmoCom:
Communication Strategy Group for CosmoCom
agermain (at) gocsg (dot) com
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