New InterContinental Montelucia Resort & Spa Deploys SuiteLinq's™ Converged Network Digital Solution

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InterContinental Montelucia Resort & Spa has deployed a state-of-the-art, fully converged, IP infrastructure in all 293 guestrooms at the property. SuiteLinq, Inc., a provider of broadband and on-demand solutions for hospitality and extended-stay environments, made this integrated guest services and entertainment solution a reality by bringing together key partners in technology and finance to deliver a quick and cost-efficient installation.

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A diversity of channels, satellite radio, up-to-date resort and weather information - all delivered with the latest technology - are just a few of the services SuiteLinq allows us to offer our guests, setting them apart from other vendors we considered.

InterContinental Montelucia Resort & Spa, a new luxury property located in Scottsdale, AZ, has deployed a state-of-the-art, fully converged, IP infrastructure in all 293 guestrooms at the property. SuiteLinq, Inc., a provider of broadband and on-demand solutions for hospitality and extended-stay environments, made this integrated guest services and entertainment solution a reality by bringing together key partners in technology and finance to deliver a quick and cost-efficient installation.

Inspired by the environment and architecture of southern Spain, InterContinental Montelucia Resort & Spa features impeccable amenities in the guestrooms and throughout the property. As part of this mandate to create a superlative guest experience, the resort contracted with SuiteLinq to implement an IP-based network for delivery and management of in-room digital services.

Via this network, SuiteLinq delivers an innovative IPTV experience that includes SuiteCast™, a 56 channel line-up including 11 channels in high definition, and SuiteVOD™, featuring the latest Hollywood releases, music, concerts, and hotel information. Guests can take control of their entertainment options by using the embedded NPVR (Network Personal Video Recorder), including live TV pause functionality, and Electronic Programming Guide (EPG).    

Additionally, the network supports wired and wireless Internet access and Voice-Over-Internet Protocol (VOIP) phone service, providing an integrated connectivity and communications platform for guests. The network also supports management of the in-room mini-bar for inventory control and automated billing.

The resort's decision to partner with SuiteLinq was driven not only by the innovativeness of their solution, but also by their ability to deliver a truly home-like digital experience in-room. "The guest experience should be flawless from the moment of reservation all the way through departure, and in-room entertainment is a vital part of that experience," said Valeriano Antonioli, Managing Director of InterContinental Montelucia Resort & Spa. "A diversity of channels, satellite radio, up-to-date resort and weather information - all delivered with the latest technology - are just a few of the services SuiteLinq allows us to offer our guests, setting them apart from other vendors we considered."

According to SuiteLinq's President, Craig Ziegler, bringing in the right mix of partners was crucial to the successful implementation at the resort. "The complexity of such a converged network requires the contribution of many organizations. We partnered with Superclick for their expertise in IP network deployments in hospitality environments and they really came through for us," states Ziegler.

This deployment at InterContinental Montelucia represents a new approach to providing comprehensive digital solutions to the hospitality industry, according to Ziegler. "We've assembled a tightly integrated yet very flexible array of products and services delivered by companies that are true innovators in their space. It's a very efficient and compelling deployment model designed to meet the needs of guests and operators alike. We plan to replicate this model on a large scale via multiple digital platforms in 2009," he states.

For more information about SuiteLinq, contact Darrin Davis, Vice President of Sales, at 703-953-2624, or via email at ddavis(at)suitelinq.com

About SuiteLinq:

SuiteLinq, Inc. serves the needs of the hospitality and extended stay industries by providing integrated, on-demand entertainment and business productivity solutions that deliver The Ultimate In-Room Experience for guests and new revenue streams for property owners. SuiteLinq's core service offering is eRoomsuite™, comprised of turn-key components that can be installed individually or as a package:

  • SuiteLinq™ - A customized portal running on an in-room computer with high-speed Internet offering a variety of interactive guest services, free content, and pay-per-access features and entertainment
  • SuiteCast™ - Free-to-guest broadcast and cable TV channels
  • SuiteVOD™ - Hollywood movies, informational programs, and a variety of pay-per-view Video-On-Demand content delivered in standard and high-definition formats

SuiteLinq is part of a group of industry innovators including Microsoft and EDS, an HP company, that deliver a comprehensive "ecosystem" of integrated technologies and digital services to the hospitality vertical. Corporate headquarters are located in Exton, PA, with sales offices in Denver, CO, and Baltimore, MD. For more information, visit: http://www.suitelinq.com .

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