Miratel Solutions, a Leading Provider of Inbound and Outbound Call Centre, eCommerce and Letter Shop Mail House Services Proudly Celebrate Their 10 Year Anniversary

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Ten years ago, Miratel Solutions opened the doors of its 50 seat call centre in Toronto, Ontario and the rest, as they say, is history. Since that time, Miratel has evolved into a 24 x 7, multilingual 160+ seat inbound call centre and outbound call centre complemented by eCommerce and letter shop mail facilities with the entire operation supported by a 40+ seat Business Continuity/Disaster Recovery site located in Vaughan, Ontario.

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In Spring of 2000, Miratel Solutions (http://www.miratelinc.com ) was established out of a determination to make professional and cost-effective inbound call centre services available to the charitable lottery marketplace. Backed with experience in lottery management services, the founding partners of Miratel created the ideal infrastructure that catered to this market’s unique needs. They shrewdly assembled a qualified management team and combined that with flexible, expansive technology in a secure facility that was accessible to accommodate staffing for 24 x 7 dynamic call requirements.

To this day, Miratel continues to wisely enhance their infrastructure and service portfolio while keeping client needs and integrity at the forefront of all business activity. In the years since their inception, Miratel’s capacity has grown from 50 inbound call centre seats to 160+ web-enabled inbound and outbound call centre workstations that handle over 4 million customer telephone interactions per year. Miratel’s service portfolio has also expanded and now offers a robust eCommerce platform which boasts an uptime % that ranks with the highest in the industry and a full-service letter shop mail house that prints and/or mails over 5 million pieces per year. Miratel’s added services includes donation management, PCI compliant credit card processing, finance management and draw control. To further support their clients, Miratel has a 40+ seat business continuity/disaster recovery site located in Vaughan, Ontario to safeguard their clients business against extended service interruptions.

Although Miratel’s end-to-end solutions have drawn clients from a wide-variety of business sectors, their core competence remains providing non-profits with lottery management services and other fundraising services. To date Miratel have managed over 45 million client interactions and helped generate more than $1.3 billion in gross fundraising revenue solidifying their reputation as industry leaders.

In honour of their anniversary, Miratel rebranded their image with the launch of a new corporate logo and tagline, a redesigned website which highlights their experience in lottery management services and fundraising services and the release of the Miratel blog and corporate video. Owners Angela Puzzolanti and Tracy Ritson reflected on what they were most proud of:

“Many things…first and foremost, we are proud of the clients we have had the privilege to work with over the past 10 years and the very worthy causes we have been able to serve and support. It’s been so satisfying to see our business grow along with our successful business partnerships. Next would be our amazing employees who arrive ready to give their all every day. It’s been an honour to share this journey with them. Finally I would have to say our Corporate Responsibility. From the beginning to the present our goals and mission have remained true. We still retain that same commitment to the highest standards of integrity, workplace conduct and business ethics. We take great pride in our social justice mandates and many green initiatives and relish now being recognized as a green call centre. ”

As Miratel continues to grow they will keep client needs and integrity at the forefront of all business activity and are committed to remaining industry leaders in the lottery management services and fundraising services market. It’s impossible to predict what the next 10 years will bring but Miratel are confident they are poised to receive it.

About Miratel Solutions
Founded in 2000, Miratel is an industry leader in providing end-to-end managed services including inbound and outbound call centre solutions, eCommerce and letter shop mail facilities.Miratel is dedicated to remaining a leading green call center and making a lasting, positive difference in the world. Miratel services are available 24 hours a day, 365 days a year via online, email and telephone. For more information and to view our corporate video, please visit Miratel.


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Tracy Ritson

Tim Merrick
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