[Infographic] The 28 Most Important Online CRM and Social CRM Apps

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GetApp.com, the fastest growing independent marketplace for business apps releases an infographic to educate businesses on how to choose CRM and Social CRM applications.

There are hundreds of CRM and Social CRM solutions to chose from and have built this infographic to help businesses to choose the right solution for their needs

GetApp.com, the largest independent marketplace for business apps has released an infographic comparing the most important web-based CRM and Social CRM apps to help businesses choose the right product for their needs.

CRM is used by companies to manage better customer relationships. Social CRM apps provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks.

The infographic highlights 28 of the most important solutions in this space and uses publicly available information to explain how the solutions vary in terms of company size, popularity, social media presence, ease of integration, trust factors and mobile applications availability.

The research carried out by GetApp.com suggest that Salesforce.com is the most popular online CRM solution with Zoho CRM, Highrise CRM and Microsoft Dynamics as runner-ups. For the Social CRM category the leading app is GetSatifaction with Desk.com, Zendesk and SproutSocial as runner-ups.

In terms of breadth of functionality and integration capabilities, GetApp.com can single out NetSuite CRM with Salesforce.com and Desk.com as runner-ups.

“CRM software has benefited from the advent of cloud computing as many of these solutions are able to now provide a robust enterprise-level product at affordable rates to businesses via the Software as a Service or SaaS delivery model,” said Christophe Primault, CEO of GetApp.com. “We feature over 200 of these products on our business apps marketplace and have built this infographic to help businesses to choose the right solution for their needs.”

Key highlights of the Infographic:

The contenders in the infographic are (in alphabetic order): Aplicor, Autotask, Brightpearl, Commence CRM, Desk.com, GetSatisfaction, Highrise, Infusionsoft, InsideSales.com, Less Annoying Software, Maximizer, Microsoft Dynamics, NetSuite, nimble, Oracle, PipelineDeals, Rightnow, Sage, Salesforce.com, SalesNexus, SAP, Shoutlet, SproutSocial, SugarCRM, Workbooks, WORKetc, Zendesk, Zestia, Zoho CRM.

A "Kingdom of customer relation" map helps users understand which applications are pure play CRM, native Social CRM or a mixture of both.

A timeline shows when the company developing the solution was created and an idea of the company size based on its number of employees.

A chart gives an indication of the product popularity and its social media presence.

A table compares the solutions in terms of integration with major online applications such as Google Apps, Salesforce.com and Intuit, the availability of an open API, whether the prices are displayed transparently on the company website and if the product has been certified by reputable third parties for security and privacy.

A diagrams informs about the availability of a native iOS or Android app

To view the infographic online visit the following link: Top 28 Most Important CRM and Social CRM Apps

For a more comprehensive list, businesses can check GetApp.com’s online CRM software and Social CRM apps directories.

About GetApp.com

GetApp.com was launched in 2010 to help small and mid-sized businesses discover affordable cloud-based applications that can help them run their businesses by offering a comprehensive choice of over 4000 web-based applications organized in over 300 categories.
In addition, GetApp.com serves as a global online marketing channel for the ever-growing numbers of business application developers.
Headquartered in Barcelona Spain, GetApp.com operates primarily in North America and the U.K. It is privately owned and backed by Nauta Capital.


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Christophe Primault
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