Customers often ask us about the best queuing configuration and when we evaluate their goals and challenges, the single line queue most often comes out ahead.
Valencia, CA (PRWEB) August 29, 2012
A leading manufacturer of crowd control and queuing solutions, Lavi Industries, introduces a new infographic titled, “The Case for Single Line Queuing.” The infographic features visual data, definitions, statistics, and a comparison of the two most common queuing configurations. The graphic ultimately points to single line queuing as the configuration of choice for companies striving to shorten average wait times, create a more enjoyable customer experience, and boost employee productivity, among other benefits.
Experts agree there are many factors that contribute to a successful waiting line system. A customer’s perception of the waiting line experience is driven by both actual and perceived wait times.
The case for implementing a single line queue is based on the idea that when waiting in line, customers and patrons value fairness above all else. With a single line queue fairness is automatic since the first-come first-served rule is enforced with just one serpentine line for people to enter. Plus, with a single queue customers are relieved of the stress over choosing the ‘right line’ and the resulting frustration that occurs when choosing the slower-moving line.
“Customers often ask us about the best queuing configuration and when we evaluate their goals and challenges, the single line queue most often comes out ahead,” remarks Perry Kuklin, Director of Marketing and Business Development at Lavi. He continues, “Besides just promoting fairness, individual wait times in a single-line queue can be significantly lower than the wait times of individuals in a multiple-line system.”
To view the infographic, visit http://blog.lavi.com/2012/08/28/single-line-queuing-infographic.
Bloggers and other writers are encouraged to share and publish the infographic using the embed code provided.
About Lavi Industries
Based in Valencia, California, Lavi Industries is the premier provider of public guidance and crowd control solutions in North America. Leveraging its portfolio of world-class brands – Beltrac® stanchions, Directrac® signage systems, Qtrac® electronic queuing systems, and NeXtrac® in-line merchandising systems – Lavi has helped the world’s leading companies effectively guide people in, through, and out of their facilities. More information is available at http://www.lavi.com/.