InfoTrends’ Electronic Bill Presentment & Payment Study to Answer Vital Questions

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Study results will help vendors, print & marketing service providers, and corporations optimize their strategies around electronic bill presentment and payment

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Through our TransPromo research, we have found that more than one third of consumers plan to increase the number of bills they receive online.

InfoTrends has announced the launch of a timely new study entitled The Future of Electronic Bill Presentment & Payment in North America. The transaction output market is undergoing significant change today. The erosion of transaction mail volume represents a fundamental change in how companies view the transaction document – and how consumers prefer to communicate with their providers. Industry vendors, service providers, and corporations across vertical markets will require an in-depth look into the future of electronic bill presentment & payment to ensure their future market presence.

Matt Swain, a Senior Consultant at InfoTrends, stated, “Through our TransPromo research, we have found that more than one third of consumers plan to increase the number of bills they receive online. We need to better understand consumer motivators for increased usage, which vertical markets are most prone to change, and what we can expect in terms of an implementation timeline.”

The key to success is gaining an understanding of customer requirements and behaviors. This will enable the development of the most effective balance of printed and electronic bill presentment and payment strategies while also considering the marketing opportunity associated with each delivery channel. Whether you are from the vendor, service provider, or corporate side of the market, this study will provide you with the insight you need to move forward with a calculated approach to electronic bill presentment and payment (EBPP).

This study will answer questions including:

  •     What does the future hold for electronic bill presentment and payment?
  •     How will consumers adapt with evolving delivery methods?
  •     What are consumer concerns about EBPP?
  •     Which vertical markets are most prone to change?
  •     What EBPP strategies are successful in the market today?
  •     Where are companies planning to take their EBPP strategy moving forward?
  •     Who are the key players in the EBPP market?

The results of this study will help vendors, print & marketing service providers, and corporations optimize their strategies around electronic bill presentment and payment.

Early subscriber discounts are available until August 20, 2010. For more information contact Jennifer Skerrett at +1 781 616 2100 ext. 111 or e-mail jennifer_skerrett(at)infotrends(dot)com.

InfoTrends, a Questex company, is the leading worldwide market research and strategic consulting firm for the digital imaging and document solutions industry. We provide research, analysis, forecasts, and advice to help clients understand market trends, identify opportunities, and develop strategies to grow their businesses. Additional information about InfoTrends is available on the Web at http://www.infotrends.com.

Copyright 2010 InfoTrends. All rights reserved. Reproduction or reuse of InfoTrends materials is strictly prohibited without prior written consent. If you are interested in referencing InfoTrends content, please submit your request to allison_jones(at)infotrends(dot)com.

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Robyn Wuori
InfoTrends
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