Our clients trust Inova and Avaya for business-critical operations
Charlottesville, Virginia (Vocus) March 31, 2010
Inova Solutions, a leading provider of call center reporting technology, today announced that its Inova LightLink™ middleware is compliant with Avaya IQ 5.0.1 using the Inova historical interface to capture ACD contact center data from Avaya Aura™ Communication Manager. Avaya is a leading global provider of business communications applications, systems and services.
The LightLink middleware helps contact centers monitor and report key metrics from various sources, including automatic call distributors, workforce management systems and internal databases, in order to streamline operations and improve productivity. LightLink supports visual reporting on LED reader boards, LCD monitors, web-based dashboards and agent computer desktops. Previously, Inova LightLink achieved Avaya compliance with Avaya IQ using the Inova real-time interface, and now it is also compliance-tested by Avaya for compatibility with Avaya IQ 5.0.1 using the historical interface.
“Our clients trust Inova and Avaya for business-critical operations,” said Inova Solutions CEO Peter Sisti. “Compliance testing eliminates much of the risk associated with integrating technology platforms. For 26 years, our clients have depended on our commitment to interoperability testing to eliminate that risk, and extend the value of technology in their contact centers,” said Sisti.
Inova Solutions is a member of the Avaya DevConnect program — an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, Inova Solutions is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure — speeding deployment of new applications and reducing both network complexity and implementation costs.
“Companies like Inova Solutions are expanding the choices available to Avaya customers,” said Eric Rossman, vice president, Developer Relations, Avaya. “With a broad selection of standards-based solutions that are compliance-tested for interoperability, businesses can use communications strategically in their operations and make critical information readily available to both clients and employees.”
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit http://www.avaya.com. For more information on the Avaya DevConnect program, visit http://www.avaya.com/devconnect.
About Inova Solutions
Inova Solutions is a leading provider of real-time communication solutions that help contact centers and other organizations instantly communicate vital information. Founded in 1984, Inova Solutions is headquartered in central Virginia with sales and service representation worldwide. For more information, visit http://www.inovasolutions.com/call-center-reporting and http://www.inovasolutions.com/call-center-reporting/partners/avaya-cms.htm.
Media Inquiries: :
Maureen McGrath, Inova Solutions
Jonathan Varman, Avaya
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