We are very pleased with the reporting technology we received from ArabianITS and Inova Solutions
Charlottesville, VA (Vocus) April 15, 2009
Inova Solutions, a leading provider of real-time contact center data monitoring and reporting, recently announced the implementation of its reporting solutions at Zajil International Telecom Company K.S.C.C., a leading regional data telecommunications and internet solutions provider based in Kuwait with active branches in the Hashemite Kingdom of Jordan, The Kingdom of Bahrain and future coverage in the entire MENA region.
Zajil Telecom's two contact centers handle communications with both retail and corporate customers. Until recently, Zajil's contact center teams and management had limited visibility into metrics such as abandoned calls, customers' average wait time, available agents in the center and other key performance indicators. The company realized that having this information available in real time could drastically improve their ability to meet customers' needs.
Arabian Information Technology Solutions Company, W.L.L., a leading IT systems integrator, recommended that Zajil install Inova Broadcaster™, a contact center digital signage reporting solution. The Broadcaster solution aggregates key information from automatic call distributors and internal databases and graphically displays this information on large LCD screens in the contact center. ArabianITS also outfitted Zajil's contact centers with Inova Desktop Presenter™, a software application that displays the same information directly on agents' and supervisors' computer desktops.
"We are very pleased with the reporting technology we received from ArabianITS and Inova Solutions," said Mr. Khalifa Al Soulah, MD, CEO at Zajil Telecom. "With visibility into our contact centers' performance, we are now equipped to deliver better customer service."
Inova Solutions will continue to partner with Zajil Telecom and ArabianITS to ensure long-term ROI. "We are committed to following through with every contact center we work with, providing the training and technical support they need to make the most of their reporting solution," said Inova Solutions President & CEO Tom Hubbard.
About Inova Solutions
Founded in 1984, Inova Solutions is a global provider of real-time visual communications that help inbound and outbound call centers, public transit systems, schools, manufacturers and others instantly communicate vital information. Inova specializes in middleware and software that aggregates and reports contact center data from multiple sources and relays the most relevant metrics to managers, agents and other constituents. This information can be displayed on LED displays, LCD digital signage, web-based dashboards and computer desktops. For details, visit http://www.inovasolutions.com/call-center-reporting.
About Zajil Telecom
Zajil International Telecom Company K.S.C.C is one of the region's leading data telecommunications and internet solutions providers, specializing in networked IT services, local and international data communications services, broadband and internet services, and specially-tailored solutions for critical environments. For details, visit http://www.zajil.com.
About Arabian Information Technology Solutions
Arabian Information Technology Solutions Company W.L.L. is a fast-growing IT systems integrator and managed services provider in the Middle East and North Africa region. ArabianITS specializes in routing and switching, security, communication and infrastructure management. Under the services portfolio, ArabianITS provides data center services, outsourcing and consulting services. For details, visit http://www.arabianits.com.