Instant Checkmate To Extend Call Center Hours

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Instant Checkmate’s Las Vegas call center will be extending its customer service hours starting Thursday Aug. 9. Currently the center operates from 5 a.m. to 7 p.m. Monday through Friday, and 5 a.m. to 6 p.m. on weekends. The new hours will have the call center open until 10 p.m. seven days a week.

Instant Checkmate

Instant Checkmate

We’ll be getting blog and news [in addition to other] results from newer, fresher sources, which will hopefully help to paint a more complete picture of the subject of each report

The extended hours come in response to increasing call volume, along with the company’s personal desire to better serve its customers.

“We want to be available for our customers for a greater part of the day,” says Kevin, night manager at the call center. “We have customers from coast to coast,” he says, explaining that with the current closing hours at 7 p.m. and 6 p.m. PST on weekdays and weekends respectively, some of the customers residing on the west coast are not getting as much available assistance as they need.

With people these days working all kinds of hours besides the typical 9 to 5, extending the center’s hours until 10 p.m. will better assist west coast customers who may not get off work until later in the evening, Kevin explains. He says the call center is also committed to providing its clients with the same availability as that of other call centers, many of them being open until 10 p.m. as well.

The Instant Checkmate call center takes hundreds of calls daily, reaching between 300-500 on any given day, and these numbers have been steadily increasing, especially since the company has improved its website with features such as the new search interface as well as yielding new results like possible relatives of searched persons.

The center’s call volume is expected to continue to surge with a particular upgrade underway that Instant Checkmate is especially excited about. The company website developers are currently implementing a much more sophisticated method to pull data from various resources all over the internet, which quickly compiles them into a single file about a searched individual.

“We’ll be getting blog and news [in addition to other] results from newer, fresher sources, which will hopefully help to paint a more complete picture of the subject of each report,” says Joe Linn, an Instant Checkmate developer. The company looks forward to integrating these search results in order to provide customers with the most accurate, comprehensive results as possible.

Continual development and improvement of Instant Checkmate’s product coupled with its extended call center availability to assist customers as much as possible, continued success is surely on the horizon for the three-year-old background check providing leader.

About Instant
Instant Checkmate is an online background check service available to individuals on a subscription basis. Instant Checkmate conducts a comprehensive search of federal, state and local records, including criminal background checks, sex offender registries, and publicly available records stored in private databases. For more information about Instant Checkmate, please visit our website at or connect with Instant Checkmate on Facebook.

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Kristen Bright
Instant Checkmate
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