It's interesting to see how many drivers have such low expectations of the level of service and support they would receive from their insurer. They shouldn't be inconvenienced by an accident that wasn't their fault when they could rely on a company such as Car Crash Line to take the hassle away, by managing the whole claims process for them
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Bournemouth, UK (PRWEB) July 8, 2009
24 per cent of drivers would expect a premium increase even if involved in a non-fault accident.
"Clearly, the credit crunch is having a huge impact on UK drivers' attitudes; they believe it's not in their interests to claim, even for accidents that aren't their fault," said Austin Snelgrove, Director, Car Crash Line Group: "Over 16 million UK drivers could be unwittingly invalidating their insurance in an attempt to save money or avoid red tape."
Claims are too stressful
British drivers said that dealing with an insurance claim for a car accident ranked far higher in 'life's most stressful activities' than getting a mortgage offer, filling in a tax return, applying for a passport or changing a bank account.
Respondents agreed that completing a claim was the worst thing about having an accident, ranking far higher than the impact on work or social life of being carless or trying to find a trustworthy repairer.
- Nearly 20% of women admitted they wouldn't bother contacting their insurance company 'purely due to the hassle factor'
- 15 per cent of respondents said they'd expect 'lots of red tape and difficult forms to complete'.
Malcolm Tarling, Association of British Insurers, said "There seems to be a lack of understanding amongst many UK drivers with regards to their insurance policies and contractual obligations. Drivers should report any accident to their insurer even if they don't wish to claim. Doing so shouldn't necessarily lead to any premium increase."
Low service expectations
UK drivers also have a very dim view of the service and support they expect to get from their insurance company when a claim is in process:
- nearly one fifth would only anticipate getting an average service
- a quarter think it could take 3 days or more to get a courtesy car
Austin Snelgrove, Director, Car Crash Line Group continues: "It's interesting to see how many drivers have such low expectations of the level of service and support they would receive from their insurer. They shouldn't be inconvenienced by an accident that wasn't their fault when they could rely on a company such as Car Crash Line to take the hassle away, by managing the whole claims process for them".
Accident management companies like Car Crash Line Group offer an efficient service can manage the entire process for drivers in non-fault accidents - from giving legal on the spot advice and recommendations for repairers down to providing a replacement car, often within four hours of an incident.