M.I.T. Lists Intelligent Virtual Agents, a Semantic Web Application by Botégo, one of the Emerging Technologies of 2009

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The new issue of Technology Review Magazine published by MIT listed Intelligent Virtual Agents as one of the 10 emerging technologies of 2009. Intelligent virtual agents are able to interact intelligently with users, reduce support costs, encourage self-service and customer loyalty, and serve as a branding tool for the enterprise. They provide a unique, interactive and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week.

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The new issue of Technology Review Magazine published by MIT listed Intelligent Virtual Agents as one of the 10 emerging technologies of 2009. Intelligent virtual agents are able to interact intelligently with users, reduce support costs, encourage self-service and customer loyalty, and serve as a branding tool for the enterprise. They provide a unique, interactive and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week.

An increasing number of companies are using the Internet as a customer-service channel, offering text chat with both automated responses and real-life agents. Virtual service representatives basically serve as [phone] call avoidance. Botégo's virtual rep is a server-side program that functions like the frequently asked question page on the web site, but it also serves as a tour guide for the site. It simulates a text chat session with a live agent, with page-push or cobrowsing capability (controlling the browser).

With Botégo, companies can replace their live support system and FAQ pages with intelligent virtual assistants, automate e-mail support with the content-sensitive autoresponders, reduce the response time of their call center agents with the knowledgebase tool, create virtual characters, offering customers an enjoyable experience.

Working on the web, IM platforms or mobile devices, Botégo helps companies significantly reduce customer service costs, increase customer satisfaction and increase the effectivity of their personnel. Botégo has a wide range of products and services all of which offer cost reduction and customer satisfaction.

Smart virtual assistants: Botégo's smart virtual assistants answer questions and navigate the customer through the website as they do so, making information retreival faster and more convenient. Those virtual characters may also be used as a word of mouth advertising tool, as they offer an enjoyable experience.

Call center knowledgebase software: Retrieving information via the Botégo call center tool is as easy as entering a few letters. Questions containing that term are listed immediately. Botégo call center solution has been used on mission-critical operations for clients in the finance and telecom sectors, significantly decreasing their response time.

Semantic autoresponders: How many e-mails does your customer service dept. receive? You'd be surprised to know how many of them could be filtered with this product.

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Ekim Nazim Kaya
Botégo
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