Toronto, ON (PRWEB) June 14, 2012
IntelliResponse Systems, a leading provider of multi-channel virtual agent software solutions that drive profitable online conversations, is pleased to announce that IQPC has selected IntelliResponse as the winner of the Call Center Excellence Award for “Best Technology Solution Provider”.
Call center management is about consistently evolving to exceed the expectations and desires of customers. In this respect, there is no such thing as “good enough.” The Call Center Excellence Awards honor those who think—and act—in accordance with the mindset that one can never reach an apex in customer service.
Scored by a panel of proven call center leaders and customer management analysts, the award was presented at a special luncheon on June 7th at 12:00pm, at the 13th Annual Call Center Week Event, held this year at Caesars Palace in Las Vegas. Of the seven finalists for the Best Technology Solution Provider category, IntelliResponse was chosen as the winner.
“We’re extremely pleased that the judging committee has selected IntelliResponse as the winner for the Best Technology Solution Provider category,” said Mike Hennessy, Vice President, Marketing at IntelliResponse. “Our message of leveraging IntelliResponse virtual agent technology to deliver a seamless, multichannel self-service experience resonated quite well with everyone we spoke with at the Annual Call Center Week conference. Winning this award reaffirms our leading position in the market and will help further raise awareness among enterprise businesses that virtual agent solutions not only reduce costs and improve key customer service performance measures, but that they also drive profitable online conversations.”
The runner up for the Call Center Excellence Award, Best Technology Solution Provider category was Aspect. Utopy, SDL, Jacada, Evolv, and Kana all received honorable mentions for this same category.
About IntelliResponse Systems
IntelliResponse enhances the multi-channel sales and customer service capabilities of hundreds of enterprise businesses and financial institutions with its patented, award winning virtual agent technology.
With more than 550 live customer-facing implementations answering 100 million+ questions, IntelliResponse is the gold standard in first line customer experience management. With IntelliResponse, your company website, mobile application, social media channels and agent desktop can all be transformed by an engaging virtual concierge, empowering customers to ask questions using normal, conversational language. The correct and complete answer is then instantly served to them in a variety of engaging ways. For more information about IntelliResponse, visit http://www.intelliresponse.com.