Buffalo, New York (Vocus) April 6, 2010
IVR Technology Group is announcing iCAN hosted IVR applications. The unique design integrates web and telephony to provide easy to use management tools for set up, custom adjustments to the application, generate reports and even download call detail for analysis or integration into the clients data base / CRM programs.
John Crouthamel of ITG stated "Traditionally, each application would need to be essentially hand built taking time, and costing our clients increasingly difficult to find budget dollars. Now our clients can take advantage of an inventory of state-of-the-art application modules to get their programs up and running fast." ITG has an ever growing list of applications from Automated Appointment Reminders to Virtual Attendants to Click to Call web support. Because the application modules are pre-built, very little customization needs to take place to release them to live applications. Some of ITG's clients are enjoying turn up times measured in hours, not days as traditionally is the case with most hosted programs or services. In addition, all of the iCAN applications are in ITG's robust hosted environment which means there are never any equipment charges / needs nor any requirement for additional client staff.
"iCAN modules consistently deliver both value and performance to our clients" proclaims ITG’s President, Mike Byrne. "Further, iCAN is hosted on ITG's secured servers and is constantly up-dated and fine tuned as part of our ongoing service to our clients."
About IVR Technology Group
IVR Technology Group provides businesses a suite of phone automation services to enhance customer conversations, drive sales and lower costs. Leveraging IVR Technology Group's easy-to-use services, business users, marketers and developers can quickly create solutions ranging from simple call routing solutions to advanced interactive voice response systems. For more information, visit http://www.IVRTechGroup.com or contact John Crouthamel at 877-664-2887.