Because iSurvey is a virtual person and not a human, the message delivered is consistent and pleasant plus the capture of responses is always non-bias – all of which is a constant challenge when using live resources to capture survey information
Buffalo, NY (Vocus) June 10, 2010
IVR Technology Group, a leading provider of intelligent voice response services and solutions, has introduced iSurvey, a feature-rich, streamlined approach to automated survey response capture. The system features, a pleasant sounding voice that guides the caller through a series of questions design to capture information about a clients service or product. Designed to allow quick start up and instant result posting, iSurvey is an ideal solution for both small and large applications.
“Because iSurvey is a virtual person and not a human, the message delivered is consistent and pleasant plus the capture of responses is always non-bias – all of which is a constant challenge when using live resources to capture survey information” proclaims ITG’s President, Mike Byrne. “Further, iSurvey is more secure and less prone to human error in terms of input and passing along accurate information.”
Always available, online and ready 24 hours a day, 7 days a week, iSurvey is capable of handling large and small survey surges, allowing the gathering of information without the concern of not having enough human labor to complete the calls. John Crouthamel of ITG says “Because of iSurveys reduction in operating expenses, by as much as 60%, users can now access state-of-the-art technology that may have been cost prohibitive in the past. ITG's service model is that of a hosted offering so clients do not have to purchase 'black boxes' or add additional staff to run and monitor these types of applications."
Using the latest in client/server technology, iSurvey can interface with host databases to append or add additional points of information, tally and insert into robust reporting modules whether on client premise or through a third party application. iSurvey appeals to users need for instant information as well by providing up-to-the-minute statistics and options like immediate feedback to validate, as an example, a retail experience or interaction with a recent purchase or even a telephone transfer of the participant to customer service for immediate follow up.
About IVR Technology Group
IVR Technology Group provides businesses a suite of phone automation services to enhance customer conversations, drive sales and lower costs. Leveraging IVR Technology Group's easy-to-use services, business users, marketers and developers can quickly create solutions ranging from simple call routing solutions to advanced interactive voice response systems. For more information, visit http://www.IVRTechGroup.com or contact John Crouthamel at 877-664-2887.
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