Philippines Hosts International Outsourcing Summit

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Delegates and speakers from 15 countries and five continents are confirmed to participate in this year’s International Outsourcing Summit, which will take place October 26-27 at the Sofitel Philippine Plaza in Manila, Philippines.

Top outsourcing executives, industry leaders, and prominent analysts are featured speakers.

Delegates and speakers from 15 countries and five continents are confirmed to participate in this year’s International Outsourcing Summit, which will take place October 26-27 at the Sofitel Philippine Plaza in Manila, Philippines. Over 350 delegates are expected, many from emerging outsourcing locations such as Africa, Eastern Europe, and South America, as well as from established hubs such as India and Canada and the client-side markets of the United States and Europe.

“We are seeing increased interest from locations that are seeing the value of outsourcing both as prospective clients, and as providers of outsourced services. The unprecedented mix of delegates and speakers will contribute to the sharing of best practices, as well as enrich the overall discussion on the future of the BPO industry, its opportunities, and challenges, during the summit,” said Oscar Sañez, CEO of the Business Processing Association of the Philippines (BPAP).

Top outsourcing executives, allied industry leaders, and prominent analysts who have confirmed speaking slots include Jack Jones, Global Solutions Executive, JP Morgan Chase & Co.; Aparup Sengupta, Managing Director & Global CEO, Aegis Limited; Maulik Parekh, CEO & President, SPi Global Solutions; Swaminathan Dandapani, CEO & Managing Director, Infosys BPO Limited; Marife Zamora, Managing Director, AsiaPac and EMEA, Convergys: Armand Angeli, Cofounder and Vice-President, European Outsourcing Association (EOP); Nikhil Rajpal, Principal, Everest Group; Ralph Schonenbach, CEO, Trestle Group; and Alfredo Ayala, Chairman, BPA/P.

The agenda for the summit highlights the decade-long success of the BPO industry, and the changing environment for success given the past two years’ economic uncertainty and increased risk. Featured panels include talent specialization and the emergence of language as a competitive differentiator in labor supply, strategies for emerging locators and locations, and competitive advantages in a changing business climate. New technology will also be extensively discussed vis-à-vis its role for IT managers, HR practitioners, and vendors of emerging Web 2.0 platforms.

“The success of last year’s summit encouraged us to be more focused in our agenda for this year. The International Outsourcing Summit will have six unique breakout sessions that cover growing verticals in outsourcing, specifically retail, health services, government, banking and finance, marketing, and human resources. We recognize that these industries have challenges specific to their nature, especially since they offer higher value services that have intrinsically more complex requirements,” said Sañez.

In addition to plenary sessions, breakouts, and discussions, the second International Outsourcing Summit will provide extensive networking and business-matching opportunities.

About the Business Processing Association of the Philippines (BPA/P)
The Business Processing Association of the Philippines (BPA/P) is the umbrella organization for the fastest-growing industry in the Philippines. BPA/P has made several significant contributions that further strengthened the Philippines’ position as an emerging global leader in the Business Process Outsourcing (BPO) industry. BPA/P undertakes research to support and promote industry growth, and regularly conducts CEO-level briefings; works closely with government to ensure a BPO-friendly investment and operating environment, and with the educational sector to provide a reliable supply of knowledge workers.

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AJ Cadavedo
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